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Applications Support

Req #: 170116782
Location: Bournemouth, ENG, UK
Job Category: Technology
Potential Referral Amount: 3500 Pound Sterling (GBP)
As one of the main technology HUBS For EMEA the scope of work in Bournemouth is truly remarkable, we are at the forefront of innovation within the financial services industry and are pioneering the use of cutting edge technologies.
 
Due to our success as a Technology HUB and expediential growth we are currently recruiting for a multitude of roles within Product Management
 
If you are interested in solving challenging problems, if you are excited about working with cutting edge technologies, please take a look at this opportunity.
 
As an Application Support Analyst working within a Production Management team you will be responsible for technical support of production applications and infrastructure. You will handle support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users.
 
Working as an Application Support Analyst your responsibilities will include but not be limited to the following:
 
  • Supporting Incident Management in the swift recovery of incidents affecting the applications
  • Investigation and resolution of application processing queries raised by Business Operations
  • Supporting project implementations into the production environment
  • Accurately following processes associated with support tools e.g. Change and Problem management, service desk, project delivery framework
  • Covering hours outside of UK core hours through rota’d support for on call, occasional bank holidays and adhoc requests for project implementations
  • Support and initiate internal team projects to improve the quality and efficiency of the service provided
  • Execution of application and infrastructure disaster recovery plans.
  • You can demonstrate a hands-on approach to resolution of production incidents and the understanding of the bigger picture around production processes
  • You will have excellent problem solving skills, ability to quickly broker solutions and resolve incidents and perform appropriate root cause analysis
  • SQL, Database - Sybase / Oracle, Unix – Solaris / Linux, Experience of automation through scripting, job scheduling tools (Autosys, Control-M etc)
Working as an Application Support Analyst your responsibilities will include but not be limited to the following:
 
  • Supporting Incident Management in the swift recovery of incidents affecting the applications
  • Investigation and resolution of application processing queries raised by Business Operations
  • Supporting project implementations into the production environment
  • Accurately following processes associated with support tools e.g. Change and Problem management, service desk, project delivery framework
  • Covering hours outside of UK core hours through rota’d support for on call, occasional bank holidays and adhoc requests for project implementations
  • Support and initiate internal team projects to improve the quality and efficiency of the service provided
  • Execution of application and infrastructure disaster recovery plans.
 Qualifications:
  • You can demonstrate a hands-on approach to resolution of production incidents and the understanding of the bigger picture around production processes
  • You will have excellent problem solving skills, ability to quickly broker solutions and resolve incidents and perform appropriate root cause analysis
  • SQL, Database - Sybase / Oracle, Unix – Solaris / Linux, Experience of automation through scripting, job scheduling tools (Autosys, Control-M etc)

JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.    

 

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