Apply Now    

Application Support Analyst - Vice President

Req #: 170108745
Location: Geneva, GE, CH
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)

JP Morgan Asset and Wealth Management seeks an individual in its International Private Bank Businegroup to support systems used globally within the Wealth Management business. This position will be based in Geneva, Switzerland.

 

The individual must have excellent problem solving skills and be able to demonstrate how they are applied within a global support environment. Good communication skills are a must for this position, as a key element is to be able to work with business stakeholders and technology staff across the globe. Technical skills, including coding and development, should complement the problem solving and communication skills to deliver a highly effective individual capable of adding value individually and as part of a team.

 

Familiarity with financial instruments and understanding of a lifecycle of a trade is a big plus. Prior experience of working in global support environment is also desirable. Candidates must be demonstrating a willingness to learn new technologies and business processes as required.

Responsibilities for this role include: 

  • Work on a team to categorize, prioritize and resolve software application issues dealing with all levels of the Asset Management technology organization.
  • Provides hands-on support for products and applications at agreed service levels.
  • Interface with internal and external business and technical partners.
  • Participate in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
  • Establish processes that will help incident prevention, and create/develop tools to improve monitoring and automate support tasks.
  • Proactively identify opportunities for change within the production environment.
  • Delivering JPMC initiative and process improvement projects on time and in-scope.
  • Continued dedication to providing best of class service at all times
  • Provide on-call support during off-hour time and a weekend per month on a rotational basis

Qualifications

Skills required are:

  • SQL, Java, JavaScript, Bash scripting : expertise in at least two
  • Hands on experience on both Unix and Windows environments
  • Knowledge of monitoring tools (Splunk, AppDynamics, Selenium) is a plus
  • Awareness and exposure to REST Services, Multi-tier Web applications and/or Cloud Services.
  • Awareness and exposure to Big Data software (e.g. Hadoop, R, Pentaho) and techniques (Machine learning, business intelligence).
  • Able to perform within a DevOps culture.
  • Knowledge of Banking products.
  • Experience working within a service delivery function (product support, help desk, post implementation, support for projects)     
  • Experience handling multiple requests and queries at the same time
  • Communication skills, analytical skills and validation skills
  • Good command of English, team player and leadership skills
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.