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Application Support Analyst

Req #: 170033919
Location: Houston, TX, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

 

We are seeking an Application Support Analyst who can ensure a smooth and effective operation of applications and 24/7 availability of the systems through careful monitoring of infrastructure, production processes, automating procedures where possible via scripting, and performing Permit to Operate on each application release.
 
L2 Support is responsible for day to day support of CT environments infrastructure products including the production, test and DR environments. Works with the development and other support teams to provide design guidelines and imparts knowledge on technical trends and solutions. The candidate will Instrument end to end monitoring of the CT infrastructure, ensuring high availability of the environment and timely alerting of any potential issues.  Ensures infrastructures have adequate capacity and are refreshed on a periodic basis. Develops and maintains system documentation, run-books and production metrics reporting.  Work effectively within the CT team to identify and resolve issues. Communicate effectively with both technical and non-technical individuals at all levels.
 
 
 
Key responsibilities:
  • Provide 2nd Level support for in-house applications.
  • Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs.
  • Ensure the support team performs daily health checks of the applications, scripts, and infrastructure.
  • Provide leadership and daily support in order to ensure customer satisfaction. 
  • Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional.
  • Ensure timely monitoring and resolving of HPSM tickets.
  • Works with team to develop scripts to automate repeatable manual tasks.
  • Troubleshoot and resolve application or infrastructure issues.  This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. 
  • Technical expertise on multiple platforms is required.
 
 
  • Bachelor's degree in Computer Science or related technical or business area. 
  • 5 years of experience overall, with at least 2+ years of experience working in an applications production support/application development environment
  • Must have 5+ Years of Java scripting and Geneos configuration experience in UNIX environment.
  • Familiarity with implementation of DevOps.
  • Familiarity with Risk applications.
  • Proven track record of mid-level to senior L2 Production Support, implementation and system management experience required, Unix shell and Java scripting is required

 

Corporate Technology (CT) builds and supports the firm's financial infrastructure to ensure Finance professionals have access to the tools and information necessary to drive success.  In partnership with Global Technology Infrastructure (GTI) and others, we deliver solutions that meet the requirements of our key clients. CT provides technology support for general ledger, profitability, cost allocations, treasury, accounts payable, reference data, project accounting and fixed assets while offering plan and build support for reporting tools.
 
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 
 
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 
 
 
JPMorgan Chase is an equal opportunity and affirmative action employer Disability and Veteran
 
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.