Apply Now    

Application Support - Global Incident Management - Incident Owner

Req #: 170114726
Location: Bournemouth, ENG, UK
Job Category: Technology
Potential Referral Amount: 3500 Pound Sterling (GBP)
Individual role description
 
The Corporate Investment Bank Technology Incident Management team is a highly skilled, specialist global team empowered to make critical decisions during technology incidents to recover services for our clients.  The team is at the heart of reducing variability in recovery times and is key in protecting the revenues and client franchise for the firm. 
The Incident Owner is an extremely visible and key role within this high performing team, empowered to orchestrate incident resolution with minimal business impact and subsequently to ensure all learning from the incident feeds into a continuous improvement discipline.
 
Short description of key responsibilities (5/6)
  • Determine and ensure execution of appropriate actions to recover business services as quickly as possible
  • Own the technical recovery bridge (call) to  drive all diagnostic and resolution activities including the identification and engagement of all resources needed to resolve the incident
  • Ensure all incident team members are aligned to the outcomes required and operate within the agreed best practice operating procedures for the incident
  • Participate in process improvement to ensure improved future performance of the team
  • Actively design and manage personal improvement plan to set and meet team and individual performance goals including being a mentor and coach for junior members of the team
  • Participate in post-incident reviews and problem management activities
Qualifications – Not behaviors
  • Experience in Technology;  Production support experience preferred; Application Development experience a plus
  • In-depth knowledge and understanding of Incident Management practices, skills and tools
  • Broad understanding of technology frameworks across mainframe, midrange and distributed
  • General understanding of Financial Services and key drivers of business performance
  • Clear leadership skills and ability to exercise judgment and sound decision-making under pressure
  • Strong oral and written communication skills, able to communicate with senior Technology and Business management
  • ITIL training and certification preferred
Benefits
 
We offer highly competitive benefits including pension, bonus scheme, private medical for you and your family, as well as the freedom to innovate, continuous technology training, global collaboration and career mobility.
 
About J.P. Morgan’s Corporate & Investment Bank
 
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at www.jpmorgan.com.
 
The hiring manager for this job opening would be willing to have a conversation about flexibility.  This could range from ad hoc flexibility in a full time position, to a more formal Flexible Work Arrangement.  The hiring manager is not committing to offering this, just highlighting an openness to having the conversation. 
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.