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CCB Risk Management Executive Director - Head of Fraud Research and Development

Req #: 170114776_2
Location: Wilmington, DE, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

 

Within JPMorgan Chase and CO., Chase Consumer & Community Banking (CCB) has a relationship with about 53 million households — almost half of the households in the United States. CCB serves people, families and businesses across multiple channels — with more than 5,300 branches and 18,000 ATMs, and the #1 ranked mobile app and chase.com. We help people bank, save, invest, and make purchases with credit cards, and finance homes and cars. CCB Risk Management partners with each CCB sub-line of business (Consumer, Small Business, Credit Card, Auto, and Mortgage) to identify, assess, and prioritize risks in an effort to minimize, monitor and control the probability of risk events and mitigate the impact of risk events that do occur.


Responsibilities

Fraud in the banking environment continues to be dynamic and evolve as the banking industry continues to innovate in reaction to changing customer needs and behaviors.  As fraud evolves, we believe it is critical to have the most cutting edge and effective fraud mitigation tools to ensure we protect the firm from unnecessary financial exposure while providing our clients with the best experience possible.  Jamie Dimon and the rest of the firm’s leadership team are committed to making investments to build our businesses for the future and to help execute on our commitment, CCB Risk Management is searching for a Head of Fraud Research and Development to lead a newly formed function of centralized and dedicated resources responsible for:

  • Performing research, analysis, and proofs of concepts on emerging fraud mitigation technologies, vendors, fintechs, and data sources

  • Explore, research and narrow a broad list of ideas / opportunities to create a CCB wide Fraud R&D roadmap

  • Work with the CRO and the fraud strategy teams to set priorities for investments in emerging capabilities and IT development

  • Partnering with vendors and internal stakeholders on planning, testing, and implementation

  • Partner with the Fraud Modeling team to identify and evaluate potential data sources that add value and work on integrating that data into our Big Data / Machine Learning environment

  • Conducting regular testing with real accounts to identify gaps in fraud tools before fraudsters

  • Partnering with key internal stakeholders to close identified fraud gaps quickly

This role offers a unique opportunity to shift our approach to Fraud R&D away from being fragmented across several teams and functions across the firm to a centralized discipline that is critical to our future success. This role will be managing eight to ten people. The group will have a mix of resource skill sets including:

  • Vendor Research, Onboarding, Proof of Concept Testing

  • Fraud investigators / testers

  • Data / Analytics

  • Technology Development


  • 10+ years’ experience in financial services, risk management, or management consulting
  • Prior experience leading vendor engagements and research projects

  • Prior experience leading, developing and retaining top talent across various disciplines

  • Creative thinker with sound analytical, problem solving, communication and time management skills

  • Ability to create strong partnerships across risk, operation, technology and external vendors

  • Proven track record of succeeding in a fast paced environment with ambiguity

  • Naturally curious with the ability to think outside the box while being able to fail quickly




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