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Object Storage SRE Lead

Req #: 170111167
Location: Hyderabad, AP, IN
Job Category: Technology
Potential Referral Amount: 50000 Indian Rupee (INR)

Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.

GTI Service Operations (SO) is responsible for service support and delivery for JPMorgan Chase's (JPMC) Global Technology Infrastructure. Through its Global Service Desk and Infrastructure Operations Centers, SO provides global, coordinated diagnostic and support services, while its Production Assurance and Support functions leverage and execute industry leading infrastructure management and support processes that are designed to minimize customer outages and impacts.

JPMC is an equal opportunity employer.

 

Key Functional Responsibilities (include but not limited to)

  • The Object Storage SRE Team Lead is the Primary contact point for Object Storage service and support activities. The function provides 24 x7 coverage.
  • The role has customer engagement.  Both Customer teams and GTI teams engage storage operations via Incident ticket, service request tools, email, instant messaging and telephone.
  • Attendance on technical bridges with technology teams to drive resolution of incidents
  • Environmental oversight and root cause analysis for stability and reliability issues and timely resolution or escalation
  • Maintain operational support documentation
  • Perform scheduled housekeeping activities
  • Make on-going improvements to event monitoring in agreement with level 3 teams
  • Ensure environmental testing and SABRE tests are completed successfully as required
  • Track and report service metrics as defined
  • Work in a 5 day 8 hour shift in the follow the sun format
  • Understands and articulates the impact and importance of storage services to customers.
  • Displays a sense of urgency around critical issues and presents the correct impact review in terms of business value and impact during technical and non-technical reviews and understands when to escalate issues.

 Key Operational Responsibilities

  • Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue.
  • Frequently anticipates problems and analyzes ways to mitigate the risk.
  • Articulates the business value and impact of advanced technical and non-technical information with ease.
  • Provides guidance and acts as a resource to less experienced engineers and helps them gain knowledge, experience and good judgement.
  • Identifies when issues need to be raised to management and/or vendors for assistance.
  • Primarily responsible for accurate problem identification, recommendation of system or design fixes, and resolution of Priority incidents. 
  • Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users. 
  • Delivers project and process documentation for small-to medium-scale projects and drives compliance with structured Project Delivery Process. 
  • Ensures information controls, back-up and recovery strategies are in place across all environments.
  • Must have a strong technology background to understand change requests and to recommend alternate solutions
  • Provide regular management reports / analysis to senior management team and stakeholders regarding operational aspects as defined by management.
  • Implement appropriate tools and processes as laid down by organizational and operational guidelines within support function.
  • Own, establish an effective engagement model with vendors/partners
  • Advanced business continuity/resiliency knowledge

Specific Experience

  • 1-2+ years experience with EMC ECS or ATMOS.  3-5+ years experience with Netbackup v6.x and 7.x. Experience with tools like Symantec OpsCentre, Aptare etc.
  • Strong Experience in scripting (shell, Perl, python etc) to automate the Object Storage service requirement.
  • Experience with EMC Data Domain and Veritas Storage appliances. Experience with TSM, including command line experience a plus
  • VCS Unix clustered Netbackup Master server problem management experience
  • Typically 5+ years experience in distributed storage environments OR 3+ years experience in an  associated technology (Server, Networks)
  • 3+ years experience with problem resolution in large scale  production environment
  • AIX/Solaris/HPUX & Windows Netbackup Media server problem management experience
  • IBM, Oracle automated tape library & STK silo problem management experience
  • Experience with SAN a plus (Cisco/Brocade switches, EMC VMAX or Symmetrix, HDS AMS)
  • Excellent customer service knowledge
  • Experience with NAS a plus (Netapp etc).

   Qualifications

  • Firm understanding of the storage industry, especially File/Object based storage
  • Advanced knowledge of Netbackup including the command line environment.  Intermediate knowledge of TSM a plus.
  • Automation scripting skills with Shell, Perl and or python
  • Familiar with storage products – Storage Area Networks (SAN),  Enterprise Storage Arrays, Network Attached Storage (NAS)
  • Intermediate knowledge of large scale Enterprise backup solutions
  • Knowledgeable in Microsoft Windows, IBM AIX, and Unix
  • Advanced business continuity/resiliency knowledge
  • Articulates the business value and impact of technical and non-technical information and understands when to escalate issues.
  • Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue.
  • Delivers project and process documentation for small-to medium-scale projects and drives compliance with structured Project Delivery Process. 
  • Ensures information controls, back-up and recovery strategies are in place across all environments.
  • Must have a strong technology background to understand change requests and to recommend alternate solutions.
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