Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business (LOB) to provide high quality service delivery, exceptional project execution, and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
GTI Service Operations (SO) is responsible for service support and delivery for JPMorgan Chase's (JPMC) Global Technology Infrastructure. Through its Global Service Desk and Infrastructure Operations Centers, SO provides global, coordinated diagnostic and support services, while its Production Assurance and Support functions leverage and execute industry leading infrastructure management and support processes that are designed to minimize customer outages and impacts.
JPMC is an equal opportunity employer.
Key Functional Responsibilities (include but not limited to)
Key Operational Responsibilities
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