Key position responsibilities include:
•Develop and lead team of front line managers
•Lead by example and coach on key behaviors to drive results
•Responsible for performance management
•Select and retain talent
•Identify ways to support inclusion and diversity
•Resolve complex and escalated employee and customer problems and inquires
•Operate with urgency and meet deadlines
•Focus on the customer, the organization’s business goals and systems
•Strong verbal and written communication skills
•Ability to influence internal and external business partners
•Knowledge of professional discipline and applies knowledge to influence decisions
Problem Solving Skills
•Ability to delegate tasks
•Conflict resolution skills
•Prioritize diverse workloads
•Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
•Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets
•Participates in development of goals and execution of strategy
•Specialized functional or technical knowledge that allows for independent thought and action on important department activities
•Execution of control initiatives
• Required to abide by all applicable regulatory and department practices and procedures
•Strong knowledge interpreting and analyzing data
•Expert experience using Windows Operating Systems and Microsoft Office tools
Successful candidates must be able to:
Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assisting customers to resolve their questions and concerns.
Minimum of five years management experience strongly preferred
Experience in a large department or group within an Operations function strongly preferred
Must be willing to work in an environment that requires phone-based customer interaction
Advanced proficiency with computer functions strongly preferred
High School Diploma or equivalent required, Bachelor’s Degree preferred
Collections Litigation Qualifications
Prior Collections experience preferred.
Knowledge of legal processes related to litigation.
Excellent verbal and written communications skills.
Ability to collaborate with and influence various stakeholders.
Prior experience managing teams is preferred.
Ability to coach and provide meaningful feedback to employees.
Demonstrated ability to foster an open working environment.
Analytical and problem solving skills.
Ability to identify trends and improve processes for both the customer and the business.
Understanding of regulatory/legal landscape related to collections litigation.
Ability to work with audit, compliance and regulatory constituencies to manage work in accordance with established procedures and relevant regulations and laws.
Demonstrated accountability for work processes and the associated risks and controls.
Demonstrated ability to raise issues to relevant stakeholders or management with respect to the control environment