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Consumer Bank Human Capital Program Implementation Lead, VP

Req #: 170111233
Location: New York, NY, US
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, asset management, and private equity. JPMorgan Chase serves millions of consumer in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Recruiting is critical component to the firm’s success and this is an exciting opportunity to join an exceptional recruiting organization.
 
The Human Capital Consumer Bank, Implementation Lead will help to execute the vision of Consumer Banking people strategies through a customer focused lens.  It will require the ability to understand various program components and the interconnectedness within Human Capital, as well as across the business to make the vision a reality.
 
This position requires strong partnership within the HR organization, as well as functional and business partners in CCB.  Strategic thinking, deliverable creation, along with program management is critical to success in this role.  This individual will be responsible for taking the ideas, developing a storyboard and defining the end-to-end activities in collaboration with keys stakeholders to drive to desired outcomes.
 
Timely escalation of issues and risks are critical to this position.  Excellent written and oral communication skills are required because this position routinely interacts with employees at all levels of the organization.  Fast and reliable decision-making skills are critical in order to keep pace with the business environment.  It is critical for you to understand when and how to escalate decisions or risks. Other key requirements include:   understanding of how to navigate ambiguity, ability to identify key stakeholders, assessing change management requirements and employee impact, and knowing when to challenge topics, issues and decisions.
 
Responsibilities of the role include, but are not limited to:
  • Maniacal focus on customer experience as they support the teams and develop output
  • Master at being able to connect the dots across many moving parts on multiple initiatives and “tell the story”
  • Self-starter that can drive outcomes with limited oversight and is able to influence stakeholders without authority
  • Thinks strategically and can create the vision, while possessing a role-up your sleeves mentality to deliver large amounts of work product
  • Understands the end-to-end view of Human Capital, including but not limited to; talent management, learning, incentives, organizational designs, change management, etc.
  • Understands the digital landscape and can incorporate into how we enable our people strategies
  • Considers measures of success in development to ensure continuous improvement in all aspects of delivery
  • Leads various project efforts at a time (i.e.; project & issues tracking, metrics, etc.)
Qualifications:
  • Minimum of 7-10 years relevant experience in project management and implementation roles with large, complex organizations
  • Knowledge & experience in program management
  • Aptitude to take the complex and make it simple
  • Demonstrated ability to influence & drive change
  • Experience creating & executing overall project
  • Ability to implement & manage large, complex projects
  • Ability to engage in multiple initiatives simultaneously with competing priorities
  • Excellent interpersonal, communication, and facilitation skills & ability to work with people at all levels
  • Bachelors degree, Masters or MBA preferred
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