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KYC QA Associate

Req #: 170111010
Location: Columbus, OH, US
Job Category: Compliance
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services with assets under supervision of approximately $2.1 trillion and assets and operations in more than 60 countries.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. 


The AML/KYC program is in place to support the Firm in implementing and sustaining AML/ KYC firm wide standards across all business segments. The Quality Assurance Associate plays a critical role in performing the quality assurance process for the AML/KYC review and documentation for LOB clients and associated activities.   The QA team reviews completed Due Diligence reviews submitted by the AML/KYC Quality Control team to ensure sound decision making and risk assessment. The Associate will be responsible for providing constructive and material feedback on quality trends to Line of Business Management, inclusive of evaluation of the soundness and validity of the Customer Risk Rating and associated risk conclusions.   The QA team consists of direct reports to a Quality Assurance manager located in Columbus, Ohio and partners with additional team members located in international market centers and support hub locations.
The global focus on Anti Money Laundering (AML) and Know Your Client (KYC) is increasing and leading to new roles and opportunities within JP Morgan. The AML/KYC program is a key priority for the Firm and this role is critical in contributing to the ongoing support and success of the program. 
 Core Responsibilities of the Position:
  • Performs quality evaluations on defined samples of completed KYC Due Diligence work product
  • Partner with AML Compliance to build a strong understanding of regulations that outline how the KYC process is designed
  • Build strong working relationships with Quality Control Team, Compliance, Audit, KYC Officers and business segments
  • Track and review Quality Assurance observations with the Line of Business and Quality Control management team
  • Manage multiple deadlines in a fast paced environment
  • Formulate recommendations to further enhance the overall Due Diligence process
  • Perform root cause analysis and identify solutions and best practices to support quality of KYC Due Diligence in alignment with Global KYC Standards and guidance
  • Assess the need for process/ procedural changes and escalation as appropriate
  • Assist in the implementation of new policies and procedures as appropriate
  • Maintain a continuous improvement philosophy, conceptualizing the vision for future enhancements to the Quality program
  • Participate in and Lead team discussions on the calibration of findings and build consensus prior to finalizing records.
  • Review QA Testing results with appropriate management on a regular basis as prescribed by the function
  • Maintain/escalate QA/Testing reporting metrics for inclusion in monthly reporting requirements
  • Self motivate and partner with the QA team to maintain high performance
  • Maintain confidentiality of sensitive client information
  • Commitment to performance management


Successful candidates must be able to:
  • Contribute to meeting quality and production results as a member of a high performing team in a fast paced dynamic environment
  • Possess strong analytical skills, high level of verbal and written communication skills
  • Possess the ability to successfully build internal and external relationships with individuals of all levels.
  • Drive results through leadership, people, communication and influence
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
  • Understand the regulatory and legal landscape related to AML / KYC
  • Bachelor’s degree, plus a minimum of 2 years relevant experience in AML/KYC, Compliance, and/or Risk Management
  • Demonstrated ability to foster an open working environment
  • Strong understanding of AML and BSA regulatory requirements
  • Ability to meet quality and performance metrics and service level agreements
  • Demonstrated ability to raise issues or information to relevant stakeholders or management with respect to the control environment and to present the issue or information in a concise and effective manner
  • Builds a sense of community, contributing to a positive team environment and modeling a global, diverse mindset and inclusive behavior        
  • Strong interpersonal skills and ability to influence others for results
  • Strong project management skills and ability to meet deadlines in a fast paced environment
  • Proven ability to communicate effectively both verbally and in writing
  • Experienced in providing innovative and proactive solutions
  • Proficient with Microsoft Office including Microsoft SharePoint
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