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Portfolio Marketing Manager, VP - Chase Slate

Req #: 170112488
Location: Wilmington, DE, US
Job Category: Marketing/Communications
Potential Referral Amount: 0 US Dollar (USD)

About Chase Card Services: 


Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise.  Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $136 billion in managed loans.  Chase continues to innovate, launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs.  Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Merchant Solutions is one of the leading processors of credit card payments.


Responsibilities Summary:

This position on the Slate Marketing team will focus on identifying the strategies for the segmentations within our existing portfolio to meet key business objectives like OS growth and sales engagement, while being mindful of improving scores in customer feedback tools such as Net Promoter and JD Powers.   In order to identify opportunities, make improvements, and engage customers, there will be close collaboration with cross line of business partners such as CMG, Risk, Analytics and Finance.  This person will be responsible for identifying and shaping the portfolio campaigns, as well as, working with line of business partners on ongoing account maintenance strategies that will deliver OS growth and sales engagement.  While some campaign execution may be required, the focus will be on identifying or adjusting strategies, ensuring there are clear analytic reads, and reporting out results. 


The team seeks a self-starting, motivated individual with strong analytical, relationship and leadership skills who can dissect the portfolio and efficiently maximize results.  This person must demonstrate the ability to understand internal and external data sources and effectively translate data into insights that will maximize our marketing strategies.  Additionally, this person must be comfortable in “white space” and be flexible in pivoting as needed. 

  • Bachelor’s degree required

  • 7+ years relevant experience within marketing, finance or analytics required

  • Credit card experience is preferred

  • Experience with programming skills to synthesize data - SAS and SQL preferred

  • Demonstrated cross-functional leadership, partnership, influencing, and creative problem solving skills

  • Results focused self-starter effective at prioritizing and managing multiple initiatives concurrently

  • Strong interpersonal effectiveness with ability to collaborate well with all levels of management and across organizational boundaries

  • Demonstrated ability to collaboratively lead and influence cross-functional teams

  • Ability to think analytically, manage complexity, and deal with ambiguity

  • Exceptional presentation skills with an aptitude to bring disparate ideas together in a meaningful way

  • Proven ability to consistently deliver meaningful results

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