Business Management & Strategy for Finn by Chase - Vice President
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
JPMorgan Chase has undertaken an aggressive digital transformation, and is investing in innovative ways to attract customers, deepen customer engagement and drive increased satisfaction through delightful interactions with digital products and experiences.
In Digital, we strive to transform customer experiences, simplify the ways we do business and tirelessly drive toward product excellence. Our team is at the heart of driving this transformation in the mobile space, focused on developing innovative banking offerings that put the customer at the center.
Finn is a new all-mobile bank that gives consumers greater control of their everyday spending and saving. The product has been co-created with customers and offers them critical bank features (checking and savings accounts, Send/Request Money with Zelle, mobile check deposit, bill pay and more), plus tools to help them get a new perspective on their spending and to save automatically. Finnbank.com
We are seeking an exceptional leader to join our team to manage the business for Finn. There are two objectives for this role:
1. Lead day-to-day business operations
2. Co-develop, synthesize and evangelize product strategy
To fulfill these objectives, the candidate will partner deeply with the Head of Business & Program Management and the Chief Product Owner to ensure we run Finn with rigor and a maniacal focus on customer outcomes, and have a sharply crafted strategic vision. To do so, the candidate will work closely with cross-functional partners across design, technology, marketing and operations.
A successful candidate will be customer-obsessed and passionate about delivering impactful user experiences to our customers. This person should be a voracious consumer of trends in mobility, design, technology, social behavior and commerce.
This position will provide a unique opportunity to operate in a start-up-like environment within the bank. We operate in a hyper-collaborative way in which we value and expect the following behaviors:
· Put customers first
· Value common sense and simplicity over complexity
· Make decisions quickly and move nimbly
· Celebrate diverse ideas
· Succeed and fail together as a team
Key Responsibilities include:
· Develop budget, track and report spend
· Drive metrics and reporting
· Manage the internal process for gaining approval to launch new products and for ensuring appropriate controls are in place
· Facilitate cross functional Program & Production oversight forums
· Prepare executive status reporting
· Lead and manage ongoing competitive analysis of emerging fin-techs and large banks
· Synthesize strategic vision into executive insights and presentations
· Facilitate and prepare strategy materials for meetings with senior executives
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Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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