As an experienced Software Engineer, your mission is to help lead our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Your deep knowledge of design, analytics, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Your expertise in various technology domains will be counted on to set strategic direction and solve complex and mission critical problems, internally and externally. Your quest to embracing leading-edge technologies and methodologies inspires your team to follow suit. And best of all, you’ll be able to harness massive amounts of brainpower through our global network of technologists from around the world.
•Expert in multiple technologies and design techniques as well as experience working across large Contact Center environments with multiple operating systems / infrastructure for large-scale programs (e.g., Distinguished Engineers) expected to be firm-wide resource s working on projects across JPMC
•Proficient in multiple business disciplines, functions and influences the business' strategic direction through technology solution recommendations; key advisor on significant decisions
•Ensures risk controls and compliance to departmental and company wide standards
•Keen understanding of financial control and budget management
•5 plus years of experience in scale-out architecture, high-availability architecture, geo-redundant architecture and end-to-end contact center application development
•Strong skills in data analytics, regression analysis and forecasting methods (e.g. R) and statistics packages (e.g. Stata)
•Deep understanding of Digital, Cloud, Security, and Omnichannel Customer Experience concepts
•4 plus years experience in architecting, and developing RTDM to automate and enhance real-time analytics for high-volume and execute focused, consistent strategies across channels.
•4 plus years with continuous integration/DevOps toolsets
•Strong in Agile Development and experience with SCRUM or similar methodologies
•Well versed in requirements generation and analysis, vendor analysis
•Knows how to respond to an RFP complete with deliverables, time lines, budget, etc.
•Expert real time customer interaction application design/developer/integrator.
•Proficient in the full stack, from communications platforms, multi-channel orchestration and interaction routing applications, as well as specialized adjunct application platforms (recording/analytics/workforce management).
•Proficient in designing and integrating solutions to map w/the required vendor platforms and associated API fabric.
•Expert in one or more core contact center platforms: Avaya, Cisco, Genesys
Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
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