Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
Working in conjunction with the Home Lending Digital Product team, the Digital Customer Experience Transformation Manager will help drive the Consumer Fulfillment digital transformation by working closely with the functional leaders and key stakeholders in Sales, IT, Risk and Controls. Individual will be directly responsible for creating and executing the Consumer Fulfillment strategy and roadmap. The ideal candidate will set direction, drive innovation, inspire and coordinate cross functional teams to deliver an outstanding customer experience across every interaction. The position requires an entrepreneurial mindset and ability to identify opportunity and deliver results. The successful candidate will develop a deep understanding of how to design, build and deliver an optimal solution to the customers.
Candidate must be highly analytical, self-driven, and able to operate in a fast-paced environment. You are someone who welcomes complex challenges, and relishes the opportunity to architect a solution. Your success in this role will require that you’re a hard worker, exceptional communicator, and technically inclined.
• The successful candidate will own the digital mortgage experience in a customer facing environment for our Consumer Originations Fulfillment team
• Bachelor’s degree in Digital Design or previous experience providing strategic advisory services related to digital implementations
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.