Commercial Banking – Operations Manager – Wholesale Lending Services
JP Morgan Chase & Co. Commercial Bank serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
Wholesale Lending Services (WLS) exists within the Commercial Bank and provides a broad array of syndicated and bi-lateral loan servicing support to the Firm’s Wholesale Lending Businesses. These functions include Loan Documentation Prep & Coordination, Credit Administration, Deal Closing/Funding, Credit Compliance Monitoring, Agent and Non-Agent Loan Servicing, Trade processing, and Collateral Perfection/ Management.
Credit Services sits within the WLS Middle Office and provides Credit Compliance Monitoring for the Commercial Banking Loan Portfolio. This includes Covenant Document Tracking, Financial Covenant Monitoring, Borrowing Base Monitoring and Security Valuation Monitoring.
The Credit Support Specialist works with the underwriting staff across Commercial Banking sub-lines of business (MMBSI, CCBSI, REB, CDB, and ABL) and is responsible for monitoring customers’ compliance with credit agreements.
Manage and provide direct and actionable coaching to non-exempt staff in post-funding support for all aspects of commercial loan credit administration. Support the business credit monitoring process and management of staff responsibilities including spreading of financial statements, calculating loan covenant requirements, verifying borrowing base information, regular review and analyzing of current monitored customers, and liaison with related areas (regular communication with Relationship Managers, Credit Underwriters, and Regional Risk Managers). Responsible for risk and credit quality associated with the post approval process. Manage risk by educating, promoting, and enforcing staff's adherence to policies, procedures, and regulations. Project Management - lead and/or participate in regional and/or national Monitoring Department initiatives relative to various process, development, improvement, and enhancement projects.
Provides leadership and has accountability for team success to include ensuring a high level of productivity, high quality work product, timely and excellent customer service levels, risk management, and maintaining compliance with respect to all appropriate monitoring policy procedures and credit policy requirements. Ensures excellent service levels, high level of communication, performance, production, and quality of team. Serves as a leader and expert to team, CDM's, CAO's, BRM's, Credit Coordinators, and market partners. Manages individual and team performance goals and expectations. Manages credit and compliance risk to the bank to include responsibility for ensuring satisfactory audits and reviews internally and externally. Responsible for support of process and policy initiatives designed to improve speed, quality, overall efficiency, and create a more competitive credit and post approval process for Business Banking. Responsible for (or participant with respect to) development and implementation of ongoing improved methods of post approval processes, procedures, and delivery methods.
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