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Home Lending - Collector I - Lewisville, TX

Req #: 170111676
Location: Lewisville, TX, US
Job Category: Collections
Potential Referral Amount: 0 US Dollar (USD)

Primary function of this department is to mitigate risk to Chase and/or investors on loans in default. This position collects

on past due mortgage accounts, answering customer calls and contacting customers based on the Dialer System.

Principal Duties and Responsibilities

- Collect past due mortgage accounts.

- Call customers and receive calls from customers to work-out payment arrangements.

- Determine reasons for non-payment.

- Negotiate payment arrangements

- Offer suggestions/programs on how to meet their obligations, where appropriate

- Advise of the possible consequences of not meeting the obligations.

- May also help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure.

- Navigate and toggle amongst multiple computer programs. Document accounts

- Quality and protecting the customers' privacy are paramount. Follow detailed quality procedures.

Qualifications - Internal

Knowledge and Experience

- At least six months of telephone customer contact experience preferred.

- Telephone customer contact experience preferred

- Bilingual in Spanish is highly desirable

- Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred

- Ability to complete repetitive tasks over a long duration of time

- Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence

- Good analytical, communication, and negotiating skills

- Ability to work well on a team and focus on results; adaptable and flexible

- High school diploma or GED preferred

- Strong PC experience and typing skills preferred

Primary function of this department is to mitigate risk to Chase and/or investors on loans in default. This position collects

on past due mortgage accounts, answering customer calls and contacting customers based on the Dialer System.

Principal Duties and Responsibilities

- Collect past due mortgage accounts.

- Call customers and receive calls from customers to work-out payment arrangements.

- Determine reasons for non-payment.

- Negotiate payment arrangements

- Offer suggestions/programs on how to meet their obligations, where appropriate

- Advise of the possible consequences of not meeting the obligations.

- May also help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure.

- Navigate and toggle amongst multiple computer programs. Document accounts

- Quality and protecting the customers' privacy are paramount. Follow detailed quality procedures.

Qualifications - Internal

Knowledge and Experience

- At least six months of telephone customer contact experience preferred.

- Telephone customer contact experience preferred

- Bilingual in Spanish is highly desirable

- Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred

- Ability to complete repetitive tasks over a long duration of time

- Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence

- Good analytical, communication, and negotiating skills

- Ability to work well on a team and focus on results; adaptable and flexible

- High school diploma or GED preferred

- Strong PC experience and typing skills preferred

External Description

Description - External

Primary function of this department is to mitigate risk to Chase and/or investors on loans in default. This position collects

on past due mortgage accounts, answering customer calls and contacting customers based on the Dialer System.

Principal Duties and Responsibilities

- Collect past due mortgage accounts.

- Call customers and receive calls from customers to work-out payment arrangements.

- Determine reasons for non-payment.

- Negotiate payment arrangements

- Offer suggestions/programs on how to meet their obligations, where appropriate

- Advise of the possible consequences of not meeting the obligations.

- May also help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure.

- Navigate and toggle amongst multiple computer programs. Document accounts

- Quality and protecting the customers' privacy are paramount. Follow detailed quality procedures.

Qualifications - External

Knowledge and Experience

- At least six months of telephone customer contact experience preferred.

- Telephone customer contact experience preferred

- Bilingual in Spanish is highly desirable

- Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred

- Ability to complete repetitive tasks over a long duration of time

- Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence

- Good analytical, communication, and negotiating skills

- Ability to work well on a team and focus on results; adaptable and flexible

- High school diploma or GED preferred

- Strong PC experience and typing skills preferred

 

 

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