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Legal - Legal Operations Sr Associate - Legal Records Management - AVP

Req #: 170111469
Location: Jersey City, NJ, US
Job Category: Legal
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Legal Department Description:
The Legal Department of JPMorgan Chase & Co is responsible for providing legal services to the Corporation.  The department also includes the Office of the Secretary (“OTS”).
Legal is organized by Practice Groups that conform to the organization of the Firm’s lines of business (LOBs) and corporate staff areas, allowing the legal staff to work closely with specific groups on a daily basis.  Each line of business has an LOB General Counsel, who is the Practice Group Head and who reports to the Firm’s General Counsel.  This structure provides the means for the legal teams to communicate legal and regulatory changes to the businesses and staff areas, and for the LOBs and staff areas to communicate business developments that have legal or regulatory implications to the legal teams in a timely manner.
Legal Chief Operating Office (“Legal COO”) Function Description:
The Legal COO helps attorneys make the best use of their time by providing centralized services and tools to: i) develop professional skills, ii) manage projects and achieve business objectives, iii) optimize processes and technology, and iv) engage and connect employees.  Further, the Legal COO helps the Legal Management Team establish and execute the department’s objectives by driving and supporting initiatives to: i) implement firmwide standards and governance, ii) provide financial discipline and risk controls, iii) guide the people agenda and iv) drive best practices.
Legal Practices Group Description:
The Legal Practices Group is part of the Legal COO function.  Responsibilities of the Legal Practices Group include:
  • Partnering with Legal staff to define, document and redesign policies and procedures; conduct benchmark studies, identify gaps in processes, and monitor action plans; Map Legal obligations to departmental policies and procedures
  • Providing operational support across Legal, including real estate management, support for key applications, intranet management, end-user technology management, legal research, publication subscription management, SharePoint development and maintenance, employee on-boarding and off-boarding, and departmental records management. In addition, the team provides Concierge support to all Legal employees to resolve technology and other inquiries.
Position Duties and Responsibilities:
Legal Records management is part of the Legal Practices Group of the Legal COO. The function requires experienced individuals with global records management awareness and background, able to understand the risk to the Firm of non-compliance with retention and management requirements.  The ideal candidate will work closely with the firmwide records management team and manage and coordinate records, of every type, throughout the entire Legal department globally. 
The ideal candidate will lead efforts to help global Legal in the effort to manage physical offsite and onsite, electronic, third party, and application records.  This individual will ensure the data and process requirements are accurately managed throughout these efforts.  The role requires cross-functional collaboration, including with line of business lawyers, support staff, as well as counterparts in Oversight and Controls.  The environment is fast-paced, often requiring that issues be addressed rapidly - to ensure the department stays in compliance.  The successful candidate must have strong analytical and collaborative skills, be able to work independently and be a true "self-starter."
Primary Responsibilities will include:
  • Operational records management of all Legal record inventories to ensure ongoing compliance
  • Work with record coordinators across the Legal department to track and dispose of records on a timely basis
  • Manage updates to Record class codes and changes to Legal Hold designations
  • Coordinate records transfers upon off-boarding individuals
  • Develop and deploy trainings to the Legal department
  • Participate in the buildout of new records management technology and functions
  • Manage workflow and tracking of open items that require resolution
  • Maintain and report record metrics to multiple internal consumers, including senior management
  • Secure approvals for all relevant destruction requests and certificates of destruction
  • Act as an escalation point for record related inquiries
  • Maintain expertise in the suite of records management applications that are used to disposition records
  • Develop ongoing expertise regarding best records management practices in the industry


  • 5+ years of relevant professional experience in global records management, such as records project manager, or operational records manager; Financial industry experience is preferred
Preferred Skills:
  • Prior experience in financial global records operational management
  • Thorough understanding of the business environment
  • Structured, disciplined approach; operationally- minded
  • Analytical, flexible and pragmatic
  • Self-driven individual that evidences ownership of function
  • Strong communication and collaboration skills
  • Expert knowledge of Excel, SharePoint and PowerPoint



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