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Wealth Management AML/KYC Head of Latam Onboarding Manager Brooklyn, Executive Director

Req #: 170109341
Location: Brooklyn, NY, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)

Wealth Management AML/KYC Head of Latam Onboarding Manager Brooklyn, Executive Director  


Our Business

J.P. Morgan Asset & Wealth Management, with client assets of $2.7 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.


Wealth Management (WM) is part of the Asset & Wealth Management business segment.  It has offered for over 160 years customized solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world.  With assets under management of $1.25 trillion, it is one of the largest asset and wealth managers in the world.


Introduction to Role

WM has established a market-leading function to manage onboarding clients with special attention to meeting the regulatory AML and KYC requirements, while ensuring the client has a strong onboarding experience. This is a great opportunity for the right individuals to work in a fast paced dynamic team and to help identify and establish best practices within JP Morgan and the industry.


Job Description

The Executive Director will be the Head of Onboarding for Latam and be responsible for all aspects of client onboarding including the fulfilment of Anti Money Laundering (AML), Know Your Client (KYC) and account opening requirements. The Client Onboarding Officer will partner with the client-facing teams to ensure all client KYC/account opening records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships.  To be successful, the selected candidate must have a strong background in leadership management disciplines, relevant operations experience and people management.   The candidate must have a proven track record of effective leadership relative to change management and process re-engineering.   The incumbent will be responsible and accountable for the development of the people and Operating model while driving initiatives to enhance the client experience. 


The successful candidate will drive issue resolution, collaborate with internal and external stakeholders to execute consistently on deliverables and communicate status updates and strategic direction to community.   The incumbent will also be accountable for building and leveraging a network of partners in the Wealth Management to drive the overall success of the Client Onboarding model.


Key Qualities:

  • A strong sense of ownership and responsibility
  • Drives results through leadership, people, communication and influence
  • Comfortable with change, ambiguity, debate, conflict and informed risk taking
  • Multi-tasker who can manage multiple streams of work concurrently
  • Ability to partner with the business, risk and compliance to create a strong platform
  • Willingness to make decisions, while ensuring buy in from stakeholders.
  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective


Responsibilities include:

  • Head of Latam Onboarding will manage in excess of  100 employees.  Team is located in Brooklyn, Miami, as well as onshore in Mexico and Brazil.
  • Partnering with the client facing teams to create a strong onboarding experience.
  • Creating and executing a strategic agenda to ensure a strong client experience, strong control environment and operationally efficient process
  • Collect required legal documents and associated information to meet all regulatory, and internal polices for account opening  and KYC
  • Clear understanding of required legal documents and process to onboard a client to WM platforms
  • Maintain a governance and reporting structure to ensure objectives are clearly defined, deliverables are documented with associated metrics  to measure output and all team members  remain engaged and on track with target deadlines 
  • Manage and facilitate client due diligence teams, including coordinating the participation of JPMorgan  stakeholders who have KYC or account opening responsibilities
  • Serve as senior escalation point of contact for KYC/ account opening and reporting issues for designated clients
  • Serve as the senior point of contact for KYC due diligence teams
  • Act as a subject matter resource on the KYC/AML/account opening policies and procedures
  • Participate in Onboarding activities with clients as needed
  • Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues

Required Skills and Qualifications

  • BS/BA Degree - Accounting, Finance, or Business preferred or equivalent military experience
  • 10+ years of experience with in a financial services, operational or compliance fields
  • Experience in Operations management with a proven track record
  • Prior experience in AML /  KYC / Account Opening experience a plus
  • Prior experience with LATAM markets a plus
  • A "can do" attitude is a must with a passion for driving best practices
  • Strong written and oral communication skills
  • Ability to communicate clearly and confidently; able to influence internal and external stakeholders
  • Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions. 
  • Ability to directly address conflicts and escalate issues where appropriate.
  • Proficient with technology and systems and capable of applying knowledge to operations and understanding the overall infrastructure and business implications.
  • Continuous improvement and change management mindset, questioning conventional ways of managing the business and driving change to improve processes.
  • Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment.
  • Drives strategic and tactical plans, including automation and process reengineering initiatives, with an ability to anticipate and overcome barriers. Takes the business to the next level.
  • Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan.
  • Proactive and responsive communicator, maintaining frequent contact with business partners, listening to understand needs, and taking ownership of incoming and outgoing messages.  
  • Inspires and motivates others by understanding business drivers, developing and articulating the value proposition, challenging the status quo, and modelling desired behaviors and outcomes.  
  • Resource and talent management, aligning the right resources to clients and initiatives and allocating work efficiently.   Acquires and develops talent for the organization and enables others on team to develop strong relationships and follow best practices.
  • Manages performance, aggressively developing skills, capabilities and successors.  Provides real-time feedback to the team and fulfils performance management commitments.
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