Apply Now    

CIB - Transaction Processing Manager - Associate

Req #: 170109141
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: 50000 Indian Rupee (INR)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

 
management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the VP of Mumbai Operations. The role would involve managing a team of around 12 to 18 people with 2 or 3 direct reports. The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met.
 
Key Responsibilities would include:-
  • Provide overall supervision / leadership to the staff during his/ her shift operating window. 
  • Monitor and report shift and site/ shift performance.
  • Review staffing and volume trends to ensure the optimal capacity plan is in place.
  • Foster information sharing so that continuity of data exists within the site and across the business.
  • Develop an environment of continuous focus on quantifiable productivity and quality.
  • Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
  • Regular reviews of procedures assuring new processes are documented.
  • Identify business knowledge gaps and ensure everyone has ownership of deliverables.
  • Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability. 
  • Develop and lead a team that is responsive to dynamic organizational and operational changes.
  • Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
 
    • Masters Degree (e.g. CA, ICWA, and MBA) with 3 years of post qualification experience in similar environment or Graduate with Minimum 6 to 8 years — Financial Operations processing experience, with a higher vintage and strong team management experience in similar environment.
    • Experience and a strong working knowledge of various aspects of International Payment Processing Operations.
    • Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
    • Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
    • Excellent written & oral communication skills in English.
    • Proven leadership and people management skills.
    • Proven ability to build strong business relationships within the site and across the business. 
    • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
    • Ability to use creative problem solving techniques to solve business issues. 
    • An acute client focus.
    • Strong PC, project management, and analytical skills. 
    • Knowledge of MS Access, Excel, PowerPoint, and Word.
    • Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.