Responsible for resolving customer inquiries via phone and/or email and for providing excellent customer service to both internal and external customers. Utilization of 25-40 systems will be needed in order to research and provide accurate feedback and issue resolution. Mastery of 5-8 functional subject matters required to resolve issues, communicate effectively and educate customers. Strict adherence to attendance and quality standards is enforced with minimal room for error. Demonstrate the Shared Values and Behaviors (Service, Collaboration, Innovation, Ownership and Integrity) when working with customers and fellow employees to create a positive customer experience and working environment.
The service center is a fast paced environment where service specialists are required to be available to customers constantly and requires flexibility to provide coverage during system outages, recovery situations or when there are additional capacity needs.
Respond to inquiries by telephone or email for internal/external clients taking ownership of issue resolution.
Complete on-going service / process education to maintain and strengthen the customer experience through excellent quality.
Maintain strict adherence to established risk/control procedures and on-going risk education.
Participate in all site Continuous Improvement activities.
Work schedule will be 11:30am - 8pm Monday through Friday and Saturday 9am-6pm with one day off during the week and Sunday off.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.