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Card Services - Business Engineering UAT Matrix Lead

Req #: 170111212
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: US Dollar (USD)
Chase Card Services is a key contributor to the JPMorgan Chase product platform, playing an integral role in the firm's powerful banking franchise.  Today's card industry is complex, and Chase Card Services has almost 91 million open credit-card accounts and more than $136 billion in managed loans.  Chase continues to innovate, launching new products and services, such as Blueprint, Chase Sapphire and Ink from Chase, and earning a market leadership position in building loyalty and reward programs.  Chase also offers credit card programs with many of the world's best brands. Through its merchant acquiring business, Chase Merchant Solutions is one of the leading processors of credit card payments.
  • Oversee the creation of the manual test scripts
  • Motivates and inspires team to deliver outstanding results
  • Responsible for defect management including monitoring and reporting on defect resolution
  • Ensure comprehensive test coverage exists by understanding the test scope and approach of dependent QA, UAT and Vendor groups and by establishing the testing strategy through the creation of a comprehensive End to End Test Plan.
  • Train full-time employees and consultants as needed
  • Leads release level planning activities
Scope of Role & Complexity
  • Participates in the development of goals and execution of strategies within a function or department
  • Lead a large team of FTE and Contract staff both directly or in a matrix environment in the test planning and execution of multiple initiatives within time and cost constraints 
  • Provide execution support and leadership for large, complex, technology-dependent programs and projects that cut across business and functional areas
  • Assess and revise test sequence and scope based upon test results and/or changes in product design
  • Effective at complex problem resolution and expected to assist in resolving all difficult issues, expanding the solution to include infrastructure, architecture, and multi-tier tools and business system strategies
  • Creation and execution of detailed test plans as well as cross-functional assessments
  • Progress reporting, defect tracking and risk assessments
  • Actively engage in the internal process and procedures improvement projects
  • Contribute in the development and maintenance of quality assurance standards, processes and quality improvement activities
  • Contribute in the development and maintenance of quality assurance standards, processes and quality improvement activities
  • Coordination with other UAT PM’s, QA Leads, Project Managers, Development Managers, and QA Core members
  • Creation and execution of critical business End-to-End processes
  • 6-8 years of related experience
  • Bachelor’s degree or comparable experience
  • 6+ years of Quality Assurance experience with minimum intermediate knowledge of software development lifecycle principles and quality assurance methodology
  • 4 + years of experience working with developers, project and/or release managers
  • Intermediate to advanced experience with test planning, test execution and defect management
  • Full understanding of RAG status and capable of creating a re-plan
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