Description - External
Centralized Transaction Operations (CTO), which is aligned under CCB, provides a wide range of global operational
support and services for retail, commercial, treasury, asset wealth management and credit card customers.
Under the direction of Group Manager Lew Fischer, CTO is committed to a culture based on Shared Values and
Behaviors. An ongoing focus for the organization is continuous improvement on behalf of the firm, shareholders, and
foremost, customers - as achieved through a structured business planning and execution model.
The primary function is to be a key resource to support internal and external customers with questions concerning the
Image Archive products (an image retrieval software based product line). The incumbent is the first point of contact for
customers to access the system to pull data to fulfill customer requirements; this would include Banking Centers, internal
Operations units and IT file delivery. This incumbent would provide efficient and effective response to address customer
problems or advance the customer to other internal resources when applicable.
This staff member will become familiar with the HP Service Manager ticket system, as well as the CTO PAC
guidelines. The incumbent is responsible from the simplest form of resetting passwords, to instructing a non-PC literate
User on how to download and install 'plug-ins' and browser settings. This staff member is responsible for the day to day
support of the Image Archives. It is imperative that the incumbent understands the Image Archive business functions for
Access, Data Load, Data Views, and Output functions.
The Image Archive is a growing and continuously changing environment that involves adding new Customers,
Functionality and Processes to support the requirements of the Customer and internal Image Archive improvements. The
incumbent will be challenged with keeping pace with continuous Change in the environment. Additionally, the incumbent
and could be involved in testing new product testing and implementation.
Qualifications - External
- Graduate Degree and minimum 1-5 year work experience in Customer Service Help Desk environment preferred
- Excellent Customer Service and interpersonal skills
- Demonstrate the flexibility, concern, and control while practicing JPMorgan Chase values
- Experience working in a fast paced, Production driven environment
- Demonstrate the ability to progress in an multi-platform environment
- Self-starter, with multi-task focus
- Proficient with Microsoft Word, Outlook and Excel
- Demonstrate the ability to achieve a working knowledge of the Image Archive products, Business Workflow and
- Ability to be flexible
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The firm invites all interested and qualified candidates to apply for employment opportunities.
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