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Research Specialist

Req #: 170108173
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: 5000 Indian Rupee (INR)

• Ensure sound understanding of the Standard Operating Procedure
• Transactions/Case creation to be performed as per SOP guidelines
• Manage daily volumes and complete it with as per the SLA
• Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader.
• Enhance customer experience by meeting customer impact accuracy levels
• Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency.

  • Graduate in Commerce (Preferred) or Graduate in any stream                     
  • 0-2 Years of relevant experience
•Proficiency in Microsoft Office Suite Good verbal and written English communication skills
•Effective time management skills
•Customer Focus and Service Oriented mindset
•Demonstrated initiative and accountability
•Self-starter, capable of working under minimum supervision
Candidates should be flexible to work in night shifts (Timings might vary according to Business requirement
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