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Candidate Coordination Lead, Vice President

Req #: 170104521_2
Location: Newark, DE, US
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Corporate Human Resources at JPMorgan Chase plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery. Our Human Resource professionals within these areas are among the most talented and innovative in the industry. We take a proactive approach to identifying and proposing solutions to organizational challenges while working alongside business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.

JPMorgan Chase Recruiting takes a proactive approach to identifying and proposing solutions to organizational challenges, working side-by-side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, JPMorgan Chase Recruiting provides tactical and strategic solutions with the aim of attracting and hiring diverse professionals to the business. 

As a Candidate Coordination Lead, you will be responsible to supervise the daily activities of the recruiting coordinators, identifying opportunities to develop or realign the team to flex with business demands.   Leading by example, you will help to drive the firm’s commitment to risk management and controls, and ensure optimal performance of the recruiting coordination team through use of scorecards and regular monitoring of service levels against established SLAs.  A key priority will be to standardize processes and service delivery to allow for optimal scalability across the recruiting organization. Additional responsibilities will include project support and producing high quality scorecards to share with the management team.

In addition, in this role you will:
  • Act as the key liaison between coordinators and team manager to rectify problems before escalating
  • Maintain fluid lines of communication with recruiters, hiring managers, candidates and agencies to create a positive experience for all parties
  • Work closely and collaboratively with global counterparts to ensure consistency in process and quality of work
  • Lead change with multiple stakeholders
  • Identify opportunities for process improvements
  • Ensure that all Risk & Control incidents are flagged and escalated and coordinate remediation
  • Act as subject matter expert for key tools and processes including:  Taleo, Manager Connection, Employee Relocation Database, Visas, and Applicant Reimbursements
  • Maintain a working knowledge of recruiting procedures and policies, and transfer knowledge to broader team
  • Initiate and deliver training to new team members and recruiters
  • Participate in operational reviews to ensure appropriate controls, propose and implement solutions for continuous improvement  
  • Oversee Corporate Credit Card (“ghost card”) reconciliation for team, identifying discrepancies and proposing and implementing optimal solutions to resolve
  • Support various projects and recruiting-related efforts

  • Undergraduate degree in related field or equivalent experience
  • 5-7 years of recruiting and/or coordination experience with demonstrated ability to execute responsibilities in a highly regulated and process-driven environment.
  • Previous people management experience is required
  • Demonstrated understanding of employment and global  processes
  • Strong Project Management skills
  • Proactive approach with ability to troubleshoot problems, recommend solutions and determine root cause in order to prevent future occurrences
  • Partner with offshore candidate coordination teams  to coordinate Candidate Coordination activities/training
  • Strong organizational skills/detail oriented required
  • Proven ability to prioritize and multi-task in a fast-paced environment
  • Strong verbal and written communication skills, with the ability to communicate across all levels of the business
  • Demonstrated ability to be a collaborative team player with excellent interpersonal and  client support skills
  • Ability to work in a dynamic environment where work tasks vary and processes are changing
  • Taleo, HR Profile and/or PeopleSoft experience required
  • PC skills  - advanced Excel skills including pivot tables, charts, formulas; advanced PowerPoint skills
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