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Applications Support Analyst

Req #: 170110659
Location: Mumbai, MH, IN
Job Category: Technology
Potential Referral Amount: 35000 Indian Rupee (INR)

Securities Processing Production Management Team is responsible for the support to the Business using the Settlement,
Asset Servicing and Cash Management applications. This includes and not limited to investigation and resolution of
logged support calls, incident and problem management and Production Ownership of the Applications across the globe.
Team manages execution of Production release tasks as well as providing support by resources on rotational basis over
the weekend.

The role also includes keeping a close eye on the overall system hygiene and as a Production Owner ensuring they are
highly resilient. Team will do this in close collaboration with the plan, build and control teams. The role is based in Mumbai
and will involve rendering responsibilities as part of a global team.

Key skills:

• Excellent proven problem-solving skills

• Logical, able to think outside the box

• Good interpersonal and customer-facing skills

• Strong written communication skills

• Flexible, co-operative and resilient

• Able to work effectively under pressure and changing priorities

Experience required:

• Oracle SQL

• Unix Scripting

• Java/J2EE

• Monitoring tools (like Geneos, Dynatrace)

• Understanding of Application Server

• Scheduling Tools viz Autosys, Control-M

• Middleware Technologies like MQ

• 5 to 9 years of experience preferred

• Incident, Change, Problem Management processes

• Knowledge of relevant businesses such as Asset Servicing, Trade Settlements, Cash & FX, (Desirable to have exposure

on Products like BaNCS, IMActions, etc)

• Strong exposure to application support stream

• ITIL framework knowledge is desired


Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
©2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.  


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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.