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Business Operations Manager

Req #: 170105889
Location: Columbus, OH, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
As the Business Operations Manager within Centralized Support Services (CSS) you will be part of the Solutions Delivery and Oversight Team providing leadership for initiatives across CBB.   CSS is part of Operations Infrastructure which has responsibility for developing and managing Centers of Excellence focused on business support capabilities that reach across CCB business functions.
 
You will partner with business and technology partners to lead complex and/or highly visible initiatives and provide exceptional support to business partners across CCB.
Duties may include:
  • Execute business solutions by collaborating with partners to provide project planning and delivery elements including solution definition, roadmap planning and alignment, functional requirements, and program oversight for solution deployment.
  • Ensure all complex and/or highly visible projects are delivered on time and with exceptional quality. Serve as a primary point of contact to senior leadership (and for business & technical partners) for issues impacting solution implementation. 
  • Complete requisite status reporting and all project deliverables on-time and under budget. 
  • Bridge the gap between business functions and technology experts to ensure solutions deliver expected functionality, adhere to established standards for design and performance, adhere to all risk, control and quality standards, and deliver the determined business value and expected results.
  • Develop recommendations to strengthen internal controls and improve operational efficiency. Be proactive towards early identification or recommendations for operational efficiencies.
  • Quantify benefits that will be realized through successful project implementation
  • Develop and manage CSS initiatives and roadmap items by partnering with business teams, technical partners and demand management/PMO partners.
  • Facilitate interactions between business, technology and PMO partners.
  • Work directly with CSS and finance partners to manage project and CSS financials.
  • Manage process for prioritizing work efforts and ensuring transparency of status amongst business leadership
Management Ability
  • Bachelor's degree or equivalent experience. Proven experience leading complex initiatives across multiple lines of business. Advanced expertise in Excel and other MS Office Tools.
  • 7+ years of experience with risk and control assessments, process improvement, audit, compliance, financial services, process management or project management.  Advanced knowledge of Call Center Technology preferred.
Knowledge Base/Education
  • Ability to take an unformed idea and develop it into a workable solution, with detailed, actionable execution plans
  • Ability to develop an initiative from concept through implementation
  • Experience in project/process workflow and documentation
  • Excellent verbal, written and relationship-building skills
  • Excellent communication, presentation and interpersonal skills
  • Ability to work independently and multitask in a fast paced environment, as well as to develop strong partnerships and credibility with business and technology teams.
General Skills/Attributes
 
  • Excellent verbal and written communication skills and excellent analytical skills
  • Demonstrated ability to influence people at a variety of levels internally and externally
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