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Environment Reliability Management Lead

Req #: 170108774
Location: Houston, TX, US
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)
The Global Strategy & Core Services (GSCS) organization brings together the architecture, development, solutions architecture and core foundation service groups in GTI and drives several firm-wide technology infrastructure initiatives. These service groups enable JPMC’s to shift to a software-defined, automated, high-scale services organization through driving integrated technology strategy, roadmaps and product development and enhancing alignment between LOB and GTI teams.
 
GSCS’ Application Software Engineering are hiring an Environment Reliability Management Lead, who will be responsible for establishing and running the environment reliability management practice, reporting to the Head of Quality  Engineering COE. The ideal candidate is an experienced in ITIL- Service Delivery/Service Management /DevOps/Sire Reliability Engineering practices, with a proven track record of managing a geographically diverse team; as well as proficient in ITIL principle (Service/Operations Management) with the outlook towards Dev Ops practices. 
 
 
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services across then firm. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
 
 
The Global Strategy & Core Services (GSCS) organization brings together the architecture, development, solutions architecture and core foundation service groups in GTI and drives several firm-wide technology infrastructure initiatives. These service groups enable JPMC’s to shift to a software-defined, automated, high-scale services organization through driving integrated technology strategy, roadmaps and product development and enhancing alignment between LOB and GTI teams. 
 
The Quality Engineering COE is part of Application Software Engineering (ASE) function within GSCS drives Agile Product Development for primarily consumer facing portals and leads the Chief Development Office for GTI. QE-COE is accountable for:

 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

 

Key Responsibilities include:

  • Quality assurance across End User, Compute, and Service Operations domains
  • Environment Reliability Engineering for providing best in class resilient delivery ecosystem with quality/metrics driven practices.
  • Transforming Testing for GTI Flagship Programs, including the overall Testing Strategy, Test Plan, Functional /Non-Functional Testing and Test Automation
  • Release, process and tools engineering/reengineering for providing quality software with sustained velocity with the value for business.Own the Environment Reliability management and its practices for GTI flagship programs to ensure that the development to production are of utmost quality and the environment lifecycle is highly optimized and effective.
  • Build and own the Environment Reliability management capabilities for the GTI flagship programs in the production and non-production environments
  • Drive alignment with the Site Reliability and Resiliency aspects of the JPMC Global Technology (GT) Accelerate Development Program.
  • Build and own the Release Environment including the code deployments, uptime, hygiene, performance, monitoring and readiness of the environments for uninterrupted testing.
  • Implement and manage a Test Environment Change Control process with strict adherence to entry/exit and other toll gate criteria.
  • Increase uptime/quality by implementing/adhering to effective problem resolution process and effectively creating knowledge base for quicker resolutions
  • Implement effective environment Configuration Management process increase predictability and reliability.
  • Implement GTI standard monitoring and diagnostic tools across all the test environment provide metrics on the defects arising due to environment with resolution and maintain knowledge base
  • Build and maintain strong relationships and effective communications between the teams and stakeholders in GTI.
  • Drive consistency and efficiencies in routines and reporting across towers and across programs
  •  
    • 10+ years of Service Delivery / Service Management experience in Technology, ideally in global financial or related sectors.
    • A background in Software Development Lifecycle and experience with agile methodology based project delivery.
    • Strong foundation in ITIL through practical experience in developing and/or implementing ITIL compliant processes .
    • Strong Background in Dev Ops/Site Reliability Engineering  practice, process and Tools
    • Application knowledge, with a background in managing mission critical applications using multiple tier technology stack (Web/App/SOA/API etc.,).
    • Experience of working in large organization with a matrix environment, utilizing virtual teams.
    • Consultative mind-set with an understanding of financials and managing technical teams.
    • Good organizational skills with high attention to detail.
    • Excellent communicator at all levels of the organization.
    • Strong negotiating skills, comfortable executing against recommendations & plans by overcoming barriers and resistance.
    • Ability to forge strong relationships and build a wide network throughout the firm.
    • Process and metrics focused.
     When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
     
     

    At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

     
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