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Global People Support HR Solutions Professional

Req #: 170110483
Location: Westerville, OH, US
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/.


The Global People Support (GPS) Solutions Team provides specialized HR solutions to employees, managers, and HR Business Partners.


The GPS HR Solutions team is responsible for:

 

  • Supporting the HR Business Partner in the delivery of HR services for managers and employees.
  • Resolving manager and employee issues in a timely and efficient manner, ensuring a high quality client experience.
  • Providing knowledge of HR operations, policies and processes and to act as an intermediary with other HR teams.
  • Focusing on bringing consistency and efficiency to our global and regional processes.
  • Providing project management support.

Specific responsibilities include:

  • General Support - Advise managers, employees and aligned HRBPs on general queries relating to HR policies, procedures and benefits. Act as an escalation point for the AccessHR Team and provide support to HR Business Partners where required.
  • HR Service Delivery - Have a solid understanding of the HR operational processes and manage transactions and corrections with those teams directly. Transactions may include mass hierarchy and manager changes, job code changes, cost center changes and work location changes.
  • Performance Evaluation and Compensation –. Assist aligned HR Business Partners and managers (if applicable) on the annual performance and compensation cycle. Prepare documents for talent reviews and calibration sessions.  Assist aligned HR Business Partners during the compensation planning process by ensuring audits are completed.
  • Domestic and International Relocations – Identify appropriate relocation and assignment provisions, request costings and outline package options to managers.  In partnership with the Expatriate Teams liaise with managers and assignees throughout the relocation process and help coordinate the visa process (where applicable).
  • Leave of Absence Support – Advise managers on the process for managing employee leaves such as sickness, maternity/paternity leave and unpaid leave.  Support employees returning to work and manage flexible work arrangement requests.
  • Leavers – Assists with the leaver process for voluntary and involuntary leavers. Where applicable providing guidance on recommendations for involuntary terminations (including Workforce Reductions). Updating the relevant systems and conducting exit interviews.  Manage redundancies/reduction in force process end to end as needed
  • Core Projects – Work on core projects and support key HR initiatives such as the employee opinion survey and business divestitures. Monitor and drive completion rates of key initiatives where employee and manager input are required.
  • Reporting and Data Analysis - Reporting and data analysis as required, including headcount, people scorecards, diversity metrics, demographics, attrition and ad hoc reporting. Participate / Lead any systems review designed to optimize data collection and reporting.
  • Research - Facilitate HR Business Partners in developing presentations and content for management meetings and strategic people discussions.

  • Excellent written and oral communication skills.
  • Able to influence stakeholders and feel comfortable with ambiguity.
  • Excellent organization and attention to detail with the ability to handle multiple demands and shifting priorities.
  • Client-service focused team player who operates with a sense of urgency and professionalism. Knows when to escalate matters for appropriate resolution.
  • Proficient in MS Office particularly with Excel and PowerPoint.
  • Critical thinking and analytical skills; identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate risk to the firm.
  • Knowledge and understanding of HR systems preferred (i.e. PeopleSoft, Manager Connection, AnswerKey, etc.)
  • Undergraduate degree in Business, Human Resources Management or equivalent Human Resources experience preferred.
  • Two to three years of experience as a Business Analyst, Operations, HR Generalist or other HR-related discipline. 

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