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Credit Operations Sr Specialist I - Dealer Commercial Services - Phoenix, AZ

Req #: 170105665
Location: Phoenix, AZ, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: 0 US Dollar (USD)

Dealer Commercial Services (DCS) is a recognized leader in providing wholesale financial solutions to Automobile Dealers throughout the United States.  DCS Operations consists of six functional units responsible for directly supporting the business and its clients:

  • Client Service & Market Readiness
  • Floor Plan Audit
  • Floor Plan Operations
  • Loan Documentation
  • Loan Set-Up & Funding
  • Quality Control

Each operations unit within DCS is responsible for partnering with all stakeholders to establish and maintain a framework that ensures best-in-class customer service to our DCS clients, including the development and execution of all necessary controls for the DCS Operations team. The Operations Management job family provides day-to-day management for various operations functions, including roles that provide overall management and oversight of a Line of Business Operations group or program.



The Credit Ops Sr Specialist role resides in the Floor Plan Audit department and supports the DCS field auditors and Sales/Credit/Operations partners.  Duties include, but are not limited to, the following:


  • Compile the results of inventory inspections performed by field auditors and deliver these to Credit partners.
  • Follow-up on inventory inspection results as needed.
  • Escalate appropriate audit finding upstream to Credit, Sales, and Operational teams as necessary.
  • Communicate regularly with field audit staff to ensure pressing client needs are met in a timely manner.
  • Assist various functional partners in facilitating client payments.
  • Manage client informational updates across various platforms.
  • Complete various daily/weekly/monthly reporting requirements.
  • Participate in active management of departmental email accounts.

As a Credit Ops Sr Specialist you will be compiling floor plan audit results and delivering them to Credit Partners. You will communicate regularly with the field audit team to assist with immediate dealer needs. You will also be expected to manage your work assignments and act with a sense of urgency. Duties may include, but are not limited to, clearing the department email account, completing daily, weekly, and monthly reporting, updating dealer information, notifying management of audit issues, manage documents on department shared drive, and updating dealer information in multiple systems.

  • Business degree or 3-5 years of operations finance, or accounting experience is preferred.
  • Prior auto industry experience desirable
  • Proven technology skills including Microsoft Excel, Access database, and Adobe Acrobat
  • Excellent organizational skills and ability to prioritize multiple tasks with accuracy and timeliness
  • Proven ability to multi-task, type while reading, view multiple screens in a time sensitive environment
  • Must be highly adaptable to change and motivated team player
  • Effective written and verbal communication skills
  • Must have ability to research and resolve issues

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