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Application Support- SQL

Req #: 170084898
Location: Mumbai, MH, IN
Job Category: Technology
Potential Referral Amount: 35000 Indian Rupee (INR)

As a member of our Software Engineering Group you will dive head-first into creating innovative solutions that advance businesses and careers. You’ll join an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. You’ll be tasked with keeping the team and other key stakeholders up to speed on the progress of what’s being developed. Coming in with an understanding of the importance of end-to-end software development-such as Agile frameworks-is key. And best of all, you’ll be working with and sharing ideas, information and innovation with our global team of technologists from all over the world.

This role requires a wide variety of strengths and capabilities, including:

•Advanced knowledge of application, data and infrastructure architecture disciplines

•Understanding of architecture and design across all systems 

•Working proficiency in developmental toolsets

•Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals

•Proficiency in one or more general purpose programming languages

•Understanding of software skills such as business analysis, development, maintenance and software improvement

 

Responsibilities:


•    Identifying problems and opportunities, and participate in developing

      solutions.
•    Ensure timely Monitoring and Resolving of problem tickets.
•    Taking leadership in owning issue resolution and driving them to completion.
•    Strong focus on continual service improvement.  Continually analyze

     incoming requests and determine potential efficiencies.
•    Providing transparency to users on issue status on a daily basis
•    Liaising with other operate teams and the application development teams in

     order to resolve issues being reported
•    Extract metrics analysis using data from ticket tracking system and review

     trends being encountered in the environment.
•    Train on and understand changes being implemented across Legal

      application suite.
•    Contribute to centrally stored documentation on new issue resolution steps.
•    Provide technical expertise and share knowledge with team as required. 
•    Eagerness to learn new things and apply new technologies quickly.

 

Must have 3+ years experience in a product support environment.
•    Knowledge of fundamental credit, legal and market mitigation techniques,

      and practices.
•    Experience with user ticket management.
•    Good working knowledge of user support principles.
•    Experience with creating process, procedures and documentation relating to

     Incident management or system operations.
•    Experience with supporting OS (Windows) and Microsoft Office suite of

     applications. 
•    Strong analytical, logical, technical and problem solving skills.
•    Strong interest in client interaction and possess outstanding verbal and

     written communication skills with a diverse audience (technical and non-

     technical).
•    Must be able to work well under pressure in a demanding environment.
•    Technical proficiency in order to facilitate investigations between the

      business, various levels of support and application development teams in

     multiple locations and time zones.
•    Able to work weekends/late shifts as required.   

      Preferred Skills:


•    College degree in related technical or business area, specialized training

     and/or equivalent work experience. 
•    Good knowledge of Investment Banking, Legal/Compliance and Risk

      Management practices.  
•    Experience supporting Legal/Compliance application portfolio a plus.
•    Knowledge of Database - Oracle/Sybase a plus
•    Use of SQL for data investigations a plus.
•    Knowledge of UNIX and basic administration skills a plus.
•    Strong verbal and written communication skills and sense of urgency,

      accountability, and ownership.
•    Motivated self-starter with ability to multi-tasking.
•    Able to adapt to new technologies.

 

Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls

 

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world. 

 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 

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