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CIB - Ops Risk/Control Manager - Vice President

Req #: 170107530
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: 50000 Indian Rupee (INR)

J.P. Morgan is a leading global financial services firm, established over 200 years ago:

o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

o We have assets of $2.5 trillion and operations worldwide

o We operate in more than 100 markets.

o We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.


J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.


The Wholesale Client On-boarding (WCOB) program is a cross-business program focused on building a global platform to streamline the Client On-boarding process.  This transformation program's goal is to implement a standardized and consistent Client on-boarding approach across J.P. Morgan Chase Corporate & Investment Bank (CIB) in order to deliver a best in class client experience.
WCOB is supported by the Global Controls team whose role is to develop and manage a Control Program in each region that identifies and monitors significant risks and ensures compliance with operational policies, control procedures and legal/regulatory requirements. 
As a WCOB Risk & Control Officer, you will be responsible for supporting a Control Program within your region that identifies and monitors significant risks and remediation efforts, and ensures compliance with operational policies and control procedures and legal/regulatory requirements.  The Control Program will support the end-to-end WCOB organization by providing management with sufficient information to understand and monitor key operational risks and regulatory activities/concerns.
Key Responsibilities
  • Assist Client Onboarding (COB) management to proactively manage operational risks by implementing a program that recognizes significant risks in processes and technology, develops solutions and escalates significant issues timely to management.
  • Work with Compliance to ensure awareness of legal requirements and regulations and ensure appropriate coverage exists within the COB organization.
  • Provide primary interface with examination teams for all WCOB Audits, Regulatory Examinations, GFCC Reviews, etc.; manage the examinations on behalf of WCOB to ensure such reviews correctly reflect the state of WCOB’s control environment.
  • Advise on and continually reassess key risks and appropriateness of controls to ensure timely identification of significant risks and issues to support an evolving business & regulatory environment.
  • Advise on significant issues and develop solutions for addressing.
  • Analyze issues identified for trends and appropriate corrective action in all affected areas.  Perform root cause analysis and work with COB teams to implement best practices.
  • Ensure policies and procedures provide sufficient guidance to COB teams and work with Compliance and other Control functions to identify strategic and tactical changes needed to comply with new or enhanced Corporate and Regulatory requirements.
  • Lead/participate in various control projects and initiatives ensuring appropriate coverage.
  • Perform internal control reviews and Control Self-Assessments testing to validate the effectiveness of key controls in the COB operational processes.
  • Provide reporting of significant control activities (e.g., status of audits and exams, outstanding issues and corrective actions, continuity of business plans and testing, critical information security breaches, control scorecards for COB Organization, mandatory training breaches, etc.).   Information to be sourced from all related sources.
  • Develop and maintain solid knowledge of WCOB BAU production activities and processes/systems/platforms used to carry out these activities. 
  • Perform periodic validation of senior management reporting/MIS for accuracy/completeness.
  • Maintain regular interaction with internal Control Functions (e.g., Compliance, Legal, Audit) and external examiners to understand current and future focus, maintain a strong partnership and obtain information that will ensure consistent understanding of risks and control requirements.
  • Work to tight deadlines, and deliver an accurate product in a very aggressive schedule


    • Minimum 5-7 years experience of identifying and/or implementing financial and/or operational controls within Investment & Corporate Banking business of a Financial Institution.  Relevant experience in the following areas is required: operational risk, operational control, internal and/or external audit, management reporting and project management.
    • Knowledge of/experience in Client Onboarding, AML and KYC strongly preferred.
    • Solid experience leading and successfully completing key control projects/initiatives.
    • Excellent analytical, problem solving and oral/written communication skills.
    • Detail and results oriented with ability to handle multiple tasks, changing priorities and tight deadlines.
    • Solid judgment and interpersonal skills
    • Ability to build consensus. History of success working in a team environment.
    • Excellent knowledge/use of Excel and Power Point
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