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Wealth Management - Investor Support- Vice President

Req #: 170105748
Location: Mumbai, MH, IN
Job Category: Asset Management
Potential Referral Amount: Indian Rupee (INR)

Firm Introduction: J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.


VP – Investor Support
Key Responsibilities:
Responsible for meeting client deliverables with a high level of timeliness and accuracy 
•      Develop an environment of continuous focus on quantifiable productivity and quality.
•      Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.
•      Regular reviews of procedures assuring new processes are documented.
•      Identify business knowledge gaps and ensure everyone has ownership of deliverables.
•      Interact with global location managers in an effective and professional manner. 
•      Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment. 
•      Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
•      Responsible for leading and managing multiple projects
•      Identifies department strategy and goals related to broader organizational goals and direction. 
•      Works directly with senior managers to identify technology, resource and/or process needs.  Identifies opportunities for improvements in the process and recommends solutions. 
•      Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability. 
•      Develop and lead a team that is responsive to dynamic organizational and operational changes.
•      Accountability for Performance Management and Talent Review process. 
•      From a training perspective, responsible for ensuring training is taking place and that it is within budget.
•      Responsible for risk management and audit to the business.
•      Reconciliation/synchronization of client reference data across different applications on a daily basis.
•      Participate in special projects such as, data clean up, process improvement analysis, strategic projects.
•      Develop and report metrics to monitor progress and identify opportunities for change.
•      Meet internal clients/partners service level agreements and work collaboratively to establish goals.
•      Establish action plans for any control self assessment items


Minimum Qualifications
  • MBA from a recognized institute
Minimum Experience
  • Strong Academics background with approx 10+ years of relevant work experience.
Technical Skills
  • Strong knowledge of International Banking and financial services operations.
  • Relationship building skills – To develop and build working relationships with diverse groups and senior executives.
  • Client focus – Role involves servicing Private Bank client facing teams and ensuring that a super client experience is one of the key deliverables for the team.
  • People management – Should be able to manage large teams as well as manage the expectations of people.
  • Leadership skills to drive discussions, lead the group.
  • Control orientation and Risk awareness- Candidate must possess an eye for detail and must be able to create an environment of control and compliance.
  • Have an affinity or ability for systems thinking and must be able to independently drive Technology initiatives within the Ops business.
  • Should be willing to work US hours given the fact that most of the functions are US based, facing off to middle offices and front office support groups
  • Fluent English (Verbal and Written)
  • Should be willing to work US hours given the fact that most of the functions are US based, facing off to middle offices and front office support groups.
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