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Specialist I - Customer Service - Concierge - Service Members Civil Relief Act - Columbus, OH (Easton)

Req #: 170109338
Location: Columbus, OH, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
 

Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns. 

 

We have opportunities for Specialist positions in Customer Service.

  

 Our Customer Service group provides exceptional customer service to our retail and credit card customers with a broad array of products and services.

 

We are looking for individuals with a passion for Customer Service with the following skills:

 

Customer Focus

  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

  • Effective verbal and written communication with both external and internal customers
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening

Problem Solving Skills

  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research as needed

Analytical Skills

  • Critical thinker and ability to exercise independent judgment
  • Accuracy and attention to detail
  • Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

  • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools

Chase provides a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, Specialists receive ongoing training and development to enrich their skills and build a career at Chase.

  

Training Schedule:

 

Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter.

 

Work Schedule:

 

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

 

Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

·         As a Customer Service Specialist, you will have direct phone interaction with Military customers to answer and resolve Mortgage servicing questions and SCRA inquiries.

·         You will work in an environment requiring you to listen, review multiple computer systems, type and talk to resolve complex customer issues. 

·         Ability to perform in a fast paced environment; ability to multitask

·         Maintain excellent customer satisfaction scores and quality scores while meeting efficiency goals and strict schedule and attendance guidelines. 

·         Maintain an understanding of Chase mortgage servicing policies and SCRA guidelines, as well as legal and compliance regulations.

 

  • Minimum one year previous customer service experience preferred.  Strong customer focus is preferred with the ability to answer inquiries, provide information, explain complex processes and manage difficult customer interactions.
  • Excellent communication, analytical and problem solving skills
  • Strong PC skills with the ability to multi-task while on the phone
  • Ability to work well on a team and focus on results; ability to be adaptable and flexible
  • High school diploma or equivalent required
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