Apply Now    

Head of Business Resiliency- Human Resources, Vice President

Req #: 170091017
Location: Jersey City, NJ, US
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

 

Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.

 

Global Human Resources Service Delivery (HRSD) is a best-in-class, global HR Service Delivery organization of approximately 800 people, servicing the entire global population of JPMC, currently totaling over 260,000 employees worldwide, in 60 countries. Our efforts are focused on supporting the firm to achieve its strategic priorities by leveraging the following core principles: Superior Employee Experience; Operational Excellence; Efficient Global Coverage and Commitment to our People.


Business resiliency focuses on ensuring that the firm can maintain key business processes, systems and support functions in the event of disruptive events.  The Head of Business Resiliency for Human Resources is a new position that will be responsible for defining and executing a comprehensive global resiliency/crisis management program for the JPMC Human Resources organization. 


Business resiliency focuses on ensuring that the firm can maintain key business processes, systems and support functions in the event of disruptive events.  The Head of Business Resiliency for Human Resources is a new position that will be responsible for defining and executing a comprehensive global resiliency/crisis management program for the JPMC Human Resources organization. 

 

Key Responsibilities

  • Provide leadership and oversight of HR resiliency strategy and approach ensuring its alignment to firm wide policies and framework:  (e.g., functional resiliency planning, quality assurance, testing, reporting, planning and overall execution)
  • Lead annual assessment of HRs resiliency strategy, ensuring it fit for purpose against addresses firm wide requirements, evolving resiliency risks and HRs operating model; proactively manage resiliency risks to incorporate appropriate mitigations and controls.
  • Coordinate annual refresh of the resiliency policy and standards including the identification of new risks (concentration, 3rd parties, new technology, automation, etc.)
  • Develop, produce and regularly validate reporting across HR functions and as needed by the Global Business Resiliency team
  • Drive resiliency issue analysis and ensure timely submission of completed action plans 
  • Partner with regional leads on reviewing and responding to regulatory/audit requests
  • Review and respond to ongoing regulatory/audit/control requirements and requests
  • Engage senior management on key aspects of the program, including risks, strategy, leadership and overall program oversight
  • Coordinate RCSA setup and annual execution. This includes understanding changes to RCSA program, RCSA definition requirements, selection of risks, standardizing controls/procedures. Support development and training on metrics tools/process
  • Facilitate/lead the efforts in support of the Location Strategy for the Human Resources Service Delivery (HRSD) function, coordinate with functional owners and key stakeholders to optimize footprint and align with strategic objectives

  • 5+ years Business Resiliency experience and technical aptitude pertaining to BIAs, Planning, Testing, and Reporting
  • 5+ years Operational and Crisis Management experience
  • Experience leading and managing a team and facilitating meetings
  • Must be available as needed to provide assistance during non-business hours
  • Ability to work under demanding deadlines within a fast paced environment
  • Experience and exposure in MIS, managing projects, risks & controls related fields (e.g. audit, resiliency, operational risk)
  • Self-starter and motivated, able to operate with limited supervision
  • Detail and delivery oriented, able to effectively plan and track to timeline
  • Flexible and comfortable working with multiple competing timelines/tasks
  • Strong interpersonal and influencing skills, able to work with multiple teams and time zones

 

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.