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Operations Analyst I

Req #: 170104094
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America‚Äôs households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to
The Credit Bureau Operations (CBO) organization is responsible for the reporting of consumer data for all lines of business within Consumer and Community Banking (CCB) to all consumer credit reporting agencies (e.g. Equifax, TransUnion, Experian). The Data Furnishing Quality Assurance (DFQA) team conducts ongoing QA checks of the data furnishing processes to ensure compliance with procedures and accurate furnishing of data to the credit reporting agencies. The DFQA Operations Analyst is responsible for performing QA checks, documenting and clearly communicating findings, tracking resolutions, and continually improving the DFQA processes through automation and optimization.
  • Create and update complex SQL queries
  • Research and document data mapping
  • Analyze complex credit reporting data for inaccuracies and deficiencies
  • Coordinate transactional testing to monitor data input errors and identify patterns (systematic, procedural, training, etc.) in order to provide recommendations to improve quality
  • Determine opportunities for process optimization and automation; implement automation through the use of technology where possible
  • Ensure the timely and accurate completion of all tasks and activities within the work unit, ensuring transactions are completed following regulatory guidelines and internal procedures, and meeting defined service levels, goals, and expectations
  • Maintain accurate and detailed documentation of processes, results, and analyses
  • Coordinate quality assurance activities with internal and external partners
  • Document and track issues and work with business units to ensure completion of resolutions
  • Manage reviews of operating tasks and functions to ensure department adheres to all regulations
  • Assist Managers / Supervisors with updating and implementing internal controls and procedures as risks are identified
  • Review and track daily/weekly/monthly statistics, and trends
  • Perform special projects and other duties as required
  • College degree in a business related field or commensurate work experience required
  • Strong technical aptitude, at least 1+ years SQL is required
  • Preferred 1+ years of data analysis
  • Familiarity with credit bureau data and furnishing preferred
  • Familiarity with the following database environments; ICDW, INFOPROD, BUSPROD
  • Knowledge of CCB support systems preferred; C3, MSP, ALA, CALS, Recovery1, CMS/DDA, LAW, CART, EPIC, MARS, SSRS, e-OSCAR, TU Direct, Experian Access, Equifax ePort, Innovis Data Solutions, Envision
  • Knowledge of credit reporting processes and procedures, Risk, Quality, Compliance, and/or Audit related experience is preferred
  • Solid PC / software knowledge, particularly Excel and PowerPoint
  • Must be able to perform responsibilities with minimal supervision
  • Must be able to manage multiple tasks simultaneously
  • Must be able to prioritize and make decisions based on time constraints and risks
  • Ability to problem solve and plan strategically
  • Strong initiative to introduce, implement, and support improvements to current practices and procedures
  • Must have above average communication skills and be able to lead group meetings and discussions covering complex topics
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