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Business Operations Administration

Req #: 170104177
Location: Wilmington, DE, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)

Credit Bureau Operations / Data Furnishing

Business Operations Administration (601)


As a Business Operations Administrator you will work for Credit Bureau Operations and partner with the Chase lines of business to promote Credit Reporting Agency (CRA) data accuracy.  This role will review, compile and provide furnishing oversight in accordance with guidelines to promote accuracy and facilitate reconciliation and remediation of data working directly with the National Credit Reporting Agencies (NCRA).

Responsibilities include: 

  • Serve as a CDIA Metro2 data expert
  • Document correction objectives and participate in line of business correction project status meeting
  • Secure evidence the project has been processed through the Credit Bureau Operations approval forums
  • Establish and maintain relationships with the NCRAs to coordinate file transmissions, timelines, cost analysis and statements of work
  • Implement and execute daily/weekly/monthly status reports on adhoc file corrections
  • Perform quality reviews to ensure process is in compliance with FCRA (Fair Credit Reporting Act) and report gap analysis
  • Collect summary of file processing and evidence from each Credit Reporting Agency
  • Collection and analysis of correction file data deficiencies and champion modifications to ensure remediation and promote data quality and integrity
  • Participate in Third Party conference calls to guide and verify implementation and facilitation of project through to closure
  • Engage and identify cross-impacts with other functional areas such as Dispute partners
  • Document project changes, maintain log and manage multiple projects based on prioritization  
  • Participate in business initiatives and assist with all levels of metric reporting and tracking  

·         Write new or update existing procedures to document policy driven standards




 Required Skills

·         Excellent Project Coordination and Project tracking skills

·         Experience in collaborating across multiple functional operational teams

·         Must demonstrate strong time management skills, ability to multi-task & handle multiple  assignments, proactively consider future impacts & prioritize one's own work

·         Must have professional verbal and written skills being able to communicate effectively on both a technical and business level

·         Excellent attention to detail and ability to analyze detailed business requirements, raise questions and seek resolution to outstanding clarifications required for test case identification

·         Good oral and written communication skills, interpersonal skills and ability to influence

·         Strong partnership and team building skills

Bachelor’s degree or equivalent work experience

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