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Scrum Master

Req #: 170087701
Location: Westerville, OH, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

When you work at JPMorgan Chase & Company, you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies.  In 14 technology hubs worldwide, our team of 40,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, Cyber security, machine learning, and cloud development.  Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.


At JPMorgan Chase & Company we value the unique skills of every employee, and we're building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies around the world, we want to meet you.
Job Description: 
  • Schedule and facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives);
  • Establish Sprint schedule, ceremonies (ex. Demo’s, Retrospective), evaluate and introduce sprint execution velocity and lead/coordinate corresponding activities
  • Coordinates the Scrum Team’s capacity planning with the respective AD and Tech teams
  • Ensure sprint schedules and reviews are posted centrally for cross-team visibility
  • Establish and manage Scrum Team governance framework
  • Facilitate scrum of scrums
  • Ensure adherence to standard (Digital) process, use of tools, established project delivery standards
  • Identify and implement process improvements, onboarding, reporting improvements and training as required across Scrum teams
  • Coordinate evaluation of scope change, estimates, priority and trade-offs with Business and Product Owners and communicate to all stakeholders
  • Monitor/Track defects and issues found in UAT for resolution/closure
  • Helping the team to get rid of external and internal impediments
  • Mediating through conflicts (internal and with external parties as well)
  • Collaborate with AD, QA and BA teams to ensure project backlog is groomed, prioritized and maintained
  • Facilitating the space to have a Backlog Grooming sessions
  • Faceoff with BAs on open questions and concerns with committed stories
  • Ensure all processes are followed so that scrum teams’ JIRA boards represent accurate status of Sprints and team backlog
  • Ensuring Scrum teams follow JIRA workflows and processes in order to complete stories committed in a sprint
  • Reflecting issues to the team through observation from outside of the team
  • Creating change requests to support the deployments to UAT & Prod and following it to approvals completion
  • Work with required teams for environment readiness needed for the project completion
  • Plan for Stress and Performance Testing team to ensure all performance and security requirements of the project are met



  • 5+ years of professional Information Technology experience in a large enterprise environment

  • 3+ years of experience as a Scrum Master for a software development teams that diligently apply Agile .Significant knowledge of agile values, principles, and the Scrum framework.

  • Experience using agile management software such as Jira.

  • Knowledge of and experience with other agile frameworks (Kanban, Extreme Programming, etc.) 
  • Experience demonstrating, and coaching others in the areas of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and transparency 
  • Knowledge of and experience with common agile practices, including but not limited to User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, and being ‘Done’ at the end of a Sprint
  • Significant experience forecasting team budget burn and project budget spend
  • Significant experience with release planning and forecasting, aligning delivery expectations with all stakeholders
  • Experience applying a wide variety of patterns and techniques to enhance the Scrum framework (for example: Burn down and burn up techniques, various Retrospective formats, team Stand Up patterns, etc.)
  • Excellent communication skills with experience engaging personnel at all levels of the organization
  • Excellent facilitation skills and communication skills.
  • Good interpersonal skills — needs to be a team player
  • Ability to work in a deadline driven environment
  • Strong analytical skills and controls focus

Following preferred:

  • Scrum Master Certification a plus (PSM, CSM) 
  • Agile Coaching Certification a plus (CSC, ICP-ACC) 
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