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Digital Analytics Manager

Req #: 170108235_1
Location: New York, NY, US
Job Category: Digital
Potential Referral Amount: 0 US Dollar (USD)
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments and to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
 
Digital Analytics is tasked with measuring and analyzing the current customer experience when using the bank’s web and mobile products and to provide actionable recommendations to enhance the consumer experience in order to build long term, profitable customer relationships.
 
The Analytics Manager, Business Insights will report to the Director of Business Insights and will lead a team of 3-4 analysts focused on delivering insights and measurement.  This leader will be responsible for delivering against the Digital Analytics agenda and working with partners in Digital and across the Consumer Bank.  Key constituents will include Digital Management, Product Management, Customer Experience Design, the various consumer lines of business, risk, compliance, and controls. 
 
As an Analytics Manager, you will work as a member of a cross-functional team to improve the online and mobile experience for our customers.  You will be responsible for building relationships with Product partners and delivering actionable Business Intelligence in clear and compelling terms.  You’ll bring strong leadership skills and experience defining and evangelizing measurement frameworks across the organization.  You have a passion for data visualization and deep analytical expertise across a range of industries, functions and products.
 
Responsibilities include:
  • Work with partners across Digital functions and LOB’s to provide data driven insights in support Digital strategic direction and growth
  • Provide consultative support for Digital Product partners driven by fact-based findings
  • Evolve and refine measurement frameworks and KPIs for Online and Mobile Customer Measurement
  • Provide thought leadership and set direction for analysis and  associated data visualization and story-telling
  • Focus and prioritize the analytics agenda to align with overall strategy and business value
  • Collaborate within Digital Analytics to enhance the quality and value of team deliverables
  • Manage, mentor and coach a team of talented analysts
  • Work with Data Services and Core Analytics partners to enhance overall performance of Digital Analytics team
 
Qualifications:
  • 10+ years relevant experience with 5-7 as an analytics leader analyzing online and mobile customer experiences
  • 3+ years managing teams, coaching team members and building analytic, strategy, and client facing skills
  • Demonstrated ability to define business KPIs and establish measurement frameworks
  • Structured thinker with passion for analyzing results and digging deeper
  • Hands on experience with behavioral and transactional analytics tools and techniques
  • Experience working with Business Intelligence (BI) platforms to deliver reports and scorecards
  • Experience with Tableau, Adobe Data Workbench, and SQL preferred
  • Ability to communicate effectively with executives, business partners, and technical resources in analytics and data management
  • Post MBA Strategy and/ or Management Consulting experience preferred
  • An understanding of social media trends and changes in the digital products/services space
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