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Application Support Analyst - Alternative Investments

Req #: 170101324
Location: New York, NY, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)

Position Name:

Application Service Delivery Associate – Alternative Investment

Job location – New York, NY - Midtown



About J.P. Morgan

J.P. Morgan is a leader in global financial services, operating in over 150 countries to deliver the best solutions and advice to meet our client’s needs. J.P. Morgan one of the most respected financial institutions in the world, and that is why we can offer you an outstanding career.



Our Business

With assets under supervision amounting to $2.2 trillion and $1.5 trillion in assets under management, J.P. Morgan is one of the largest Asset and Wealth Managers in the world. We service institutional, high net worth and retail clients through J.P. Morgan’s Asset Management, Highbridge Capital Management and Private Banking; which includes the Private Bank, Private Wealth Management, and J.P. Morgan Securities sub-line of businesses.



The Asset Management’s Infrastructure and Application Services (AMIAS) technology team develops and manages the suite of applications, infrastructure components and systems that support portfolio management, business research, trading, financial accounting, client reporting, business profitability analysis, information websites, investment engines, pricing databases, decision-making and data processing. The technologies and business applications we support and provide oversight for include business critical decision support and trading execution applications, data warehouses, data centers, servers, desktops, networks, communications systems, contingency sites and much more.



Our team

Asset Management Infrastructure Application Services’ (AMIAS) is comprised of a global management team who specialize in:



· Production Support (Application Services Delivery)

· Technology Infrastructure Architecture and Engineering

· Distributed Computing Infrastructure Support

· End User Technology

· Infrastructure Solutions Management





Position Description

This opportunity is for an Application Support Specialist to join our New York Alternative Investment Real Estate Support within the Asset Management Application Service Delivery group. The role involves teamwork with Real Estate Portfolio Managers, Research Analysts, Middle Office Operations and Application Development communities at all levels within the organization.

The team owns the holistic support of the front office technology platform globally including tactical enhancements, application upgrades, new application rollouts, maintenance, performance tuning and provide a depth of both business and technology service to the whole organization.

The Platform covers a magnitude of asset classes’ dependent on investment strategy, leveraging both propriety built systems complementing customized vendor applications. The team is truly a global follow the sun model, which is in line with the business changes and the new technology platform. Excellent communication skills are a must for this position. The individual should have a passion for the system support role, have strong analytical and troubleshooting skills, and be able to work successfully in a cross-functional environment among the other application support teams. The successful candidate must have a proven ability to fully use and apply standard technical troubleshooting principles while following standardized Problem and Change Management policies and procedures. This person must have the ability to work on projects and other assignments with minimal direct supervision.



Position Responsibilities

· Application Support of the front office investment and trading platforms, including interfacing with portfolio managers and traders daily

· Troubleshooting business issues, solving problems to provide solutions to diverse investment teams and the product aligned trading desks. Ownership and participation in the Incident and problem management processes, being accountable for resolution, root cause analysis and technology and business reporting and communication

· Ownership and accountability for the operation, monitoring and integrity of the technology platform, Providing oversight for the stability of the production environment within the change management process ensuring policies are enforced and adhered to

· Escalation support for the members of the team located in other regions including evenings and weekends on a rotational basis

· Relationship management internally with the investment teams, trading desks, operations teams, legal, audit, risk and compliance teams.

· Navigate the wider technology organization; build relationships to manage the team’s agenda with our critical technology partners.

· Interface with external vendors and their technical support and development organizations ensuring focus to resolution of issues and strategic enhancements.

· Participate in large scale projects that impact the Global Fixed Income business and technology.

· Proactively seeking to improve process by automation and removing manual effort



Experience Requirements:

· Experience within financial services. Preferably with a focus in asset management, but not restricted to Multi Asset class product knowledge FI, FX, Currencies, Equities, Commodities, etc.

· Understanding of the Asset Management and or Investment Banking Business with a detailed knowledge of front office workflows and business processes. Buy side or Sell Side.

· Good people skills with focus on customer service, comfortable with collaboration and reaching across functional borders.

· Previous experience of working within a global organization effectively leveraging cross regional teams.

· Support experience with an OMS and/or Trade execution systems, ideally in an investment management front office environment.

· Experience in technology support Level 1 to 3

· 3-5 years of experience in computing, support, development, architecture and/or client/server n-tier application experience required. The main responsibility is troubleshooting production issues, solving problems and implementation of production software.

· Three or more years technical experience:

o Sybase and/or Oracle and/or MS SQL, knowledge of NO-SQL database technology

o Windows , Unix (Linux, Solaris)

o FIX Protocol

o Knowledge of Splunk \ DynaTrace \ AppDynamics \ is highly desirable

· Experience with the use and capabilities of Enterprise scheduling/workflow software.

· Good organizational skills, vendor management skills, inclusive of issue tracking, metric reporting etc.

· Demonstrate experience in effective decision making within a high pressure environment.

· Proven ability to communicate technical and production-related concepts to a broad range of technical and non-technical staff.

· Experience with disaster recovery planning, testing, auditing, risk analysis, business resumption planning and contingency planning.

· Familiarity of the ITIL Production Support Framework

· Results oriented and highly flexible individual, able to work with minimal supervision.

· Detailed knowledge of the trading lifecycle, with a focus on front office technology.

· Comfortable operating in high pressure environments whilst managing incidents across a global business.

· Ability to deal with and navigate difficult situations through strong teamwork and a focus on resolution.



Desirable:



1. Sysadmin experience UNIX/Linux

2. Grasp of process automation and configuration management tools using Puppet, Chef or equivalent tool

3. Devise and develop analytical methods and tools to measure the efficiency of products and processes i.e. borderline developer, ability to code and script

4. Working knowledge of best practices and IT operations with ability to create failure management processes and tools so outages can be handled without causing a loss of delivery, i.e. an always-up, always-available service

5. Experience working with cloud base technologies and knowledge of open source technologies and tools

6. Understanding of the agile development methodology.

7. Scripting experience – C# \ .Net \ PERL, UNIX, and Windows

8. Object oriented development language knowledge preferably Java.



Education Requirements

· Bachelor or Master degree in Computer Science or engineering or equivalent is required for this position.


Experience Requirements:

· Experience within financial services. Preferably with a focus in asset management, but not restricted to Multi Asset class product knowledge FI, FX, Currencies, Equities, Commodities, etc.

· Understanding of the Asset Management and or Investment Banking Business with a detailed knowledge of front office workflows and business processes. Buy side or Sell Side.

· Good people skills with focus on customer service, comfortable with collaboration and reaching across functional borders.

· Previous experience of working within a global organization effectively leveraging cross regional teams.

· Support experience with an OMS and/or Trade execution systems, ideally in an investment management front office environment.

· Experience in technology support Level 1 to 3

· 3-5 years of experience in computing, support, development, architecture and/or client/server n-tier application experience required. The main responsibility is troubleshooting production issues, solving problems and implementation of production software.

· Three or more years technical experience:

o Sybase and/or Oracle and/or MS SQL, knowledge of NO-SQL database technology

o Windows , Unix (Linux, Solaris)

o FIX Protocol

o Knowledge of Splunk \ DynaTrace \ AppDynamics \ is highly desirable

· Experience with the use and capabilities of Enterprise scheduling/workflow software.

· Good organizational skills, vendor management skills, inclusive of issue tracking, metric reporting etc.

· Demonstrate experience in effective decision making within a high pressure environment.

· Proven ability to communicate technical and production-related concepts to a broad range of technical and non-technical staff.

· Experience with disaster recovery planning, testing, auditing, risk analysis, business resumption planning and contingency planning.

· Familiarity of the ITIL Production Support Framework

· Results oriented and highly flexible individual, able to work with minimal supervision.

· Detailed knowledge of the trading lifecycle, with a focus on front office technology.

· Comfortable operating in high pressure environments whilst managing incidents across a global business.

· Ability to deal with and navigate difficult situations through strong teamwork and a focus on resolution.



Desirable:



1. Sysadmin experience UNIX/Linux

2. Grasp of process automation and configuration management tools using Puppet, Chef or equivalent tool

3. Devise and develop analytical methods and tools to measure the efficiency of products and processes i.e. borderline developer, ability to code and script

4. Working knowledge of best practices and IT operations with ability to create failure management processes and tools so outages can be handled without causing a loss of delivery, i.e. an always-up, always-available service

5. Experience working with cloud base technologies and knowledge of open source technologies and tools

6. Understanding of the agile development methodology.

7. Scripting experience – C# \ .Net \ PERL, UNIX, and Windows

8. Object oriented development language knowledge preferably Java.



Education Requirements

· Bachelor or Master degree in Computer Science or engineering or equivalent is required for this position.

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