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Global Security & Investigations - Global Workforce Screening - Team Lead - Associate

Req #: 170107651
Location: Warsaw, MZ, PL
Job Category: Operations
Potential Referral Amount: 0 Polish Zloty (PLN)
Role overview:
The purpose of this role is to assist with the smooth and seamless running of the GWS department within GS&I. As the in-country Team Lead you will be the first point of contact for the team.  You will play a key role in meeting and exceeding objectives of GWS within EMEA as well as globally.
The successful candidate must come from an employment screening background and have experience in supervising a team. Knowledge of the financial industry would be an advantage. Must demonstrate attention to detail and strive to be best in class in what they do.
The ability to interact with senior managers and relevant stakeholders is essential, demonstrating high levels of professionalism. 
Role and Responsibilities:
  • Provide support in managing the day to day operations within Global Workforce Screening
  • Develop a strong relationship with key stakeholders within the business
  • Manage and organise volumes in a balanced manner across the team
  • Liaising with vendors to resolve queries and/or establish processes 
  • Escalate appropriate screening cases to senior management
  • To look to continually improve processes and procedures within the team
  • Ability to assess workflows and ensure service delivery is not compromised
  • Assist with audits and controls for GWS
  • Provide support in motivating and developing the team
  • Ability to problem solve and negotiate 
  • Conduct monthly metrics of volumes and productivity
Qualifications: Essential knowledge, skills & abilities
  • 2-3 years work experience within background screening and within the financial industry
  • Supervisory experience in managing a small team
  • Ability to provide ongoing coaching and feedback
  • Proactive with the commitment in delivering exceptional standards 
  • Excellent communicator, both verbal and written
  • Strong organisational skills
  • Ability to work in a timely manner
  • Exceptional attention to detail
  • Self motivated 
  • Ability to maintain confidentiality and professionalism at all times

About J.P. Morgan’s Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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