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Global Recruiting Infrastructure & Operations, Change Management Associate

Req #: 170106839_2
Location: Newark, DE, US
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global Recruiting, Training, Talent and Development, Career Management, Diversity, Compensation, Benefits, Employee Relations, Technology, Finance and HR Service Delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our

firm wide vision and reinforce our reputation as a world-class employer.


The Global Recruiting function is responsible for finding the best talent to fill over 75,000 positions annually for the firm to achieve their business goals.  To do this, the function interacts with millions of candidates to help them navigate the process in order to find their next career opportunity.  The function is in the midst of an aggressive transformation strategy focused on people, process and technology to gain efficiencies and increase productivity with an outcome of better results for the business, the function and candidates.

The Global Recruiting Infrastructure and Operations function drives consistency and delivers efficiencies through shared services, consistent metrics and technology-driven solutions to improve the recruiting function’s ability to support the hiring needs of the business. Within this team, the Change Management & Optimization team is responsible for leading firmwide recruiting projects and process improvements, training, communications, and business management across global recruiting.

 A strong change leader is needed to lead the change strategy and adoption of the suite of recruiting tools across both campus and experienced recruiting.


  • Provide change management support on major technology initiatives including development and execution of comprehensive communications and training plans
  • Ensure employee readiness for the initiative, including development of job aids, ensuring proper testing/ piloting, and completion of change management tollgates as required

  • Consult with project leadership and product owners on appropriate change management strategy for the initiative

  • Serve as project manager including maintaining project plans, developing business cases, creating project charters, completing stakeholder analysis, providing executive updates, and performing core project management responsibilities for meeting management

  • Focus on the candidate, employee and recruiter experience, leading the experience stream of user acceptance testing

  • Liaise with LOBs/ functions to ensure they are aware of upcoming changes

  • Look for process efficiencies and implement across the organization



  • Ability to manage complex projects with global, cross-LOB impacts

  • Experience driving or partnering on change management efforts

  • Ability to establish strong, collaborative relationships with a wide range of stakeholders across the organization

  • Excellent written and verbal communication skills

  • Ability to deliver results accurately, quickly, and efficiently while adapting to shifting priorities

  • Comfortable providing counsel and guidance to other project managers and leads

  • Possess a strong sense of intellectual curiosity and a passion to improve the employee and recruiting experience

  • Strong technical skills, including proficient use of Excel, Word, and PowerPoint; MS Project and Visio is a plus

  • Able to work under strict deadlines with flexible working hours, including support of global time zones

  • Independent thinker

  • Control-minded

  • Bachelor’s degree required (technology discipline preferred)

  • Knowledge of either the experienced or campus recruiting functions is a plus





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