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Corporate- KYC Operations Lead - Executive Director

Req #: 170104777
Location: Warsaw, MZ, PL
Job Category: Operations
Potential Referral Amount: Polish Zloty (PLN)
Commercial Bank
 KYC Senior Operations Manager
Executive Director
(based in Poland)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
KYC Operations is a firm-wide utility supporting all Lines of Business in the completion of requirements to satisfy the firm’s Know Your Customer (KYC) standards.  We partner with Global Financial Crimes Compliance, all JPMorgan Lines of Business and their KYC Officers and Client Owners and other utilities such as Client List Screening and Client Reference Data Operations to support and maintain the integrity of our Client KYC information.
KYC Operations team is seeking a senior Operations Manager who will be responsible for the delivery of world class operations support for our businesses. The Senior Operations Manager will  work with the local and global management teams, and have the opportunity to demonstrate strong leadership and team building skills, process improvements, implementation of a control framework, partnership across multiple lines of business and the execution of the strategic operating model.
Key Responsibilities: 
    • Core Operations Management: Manage multiple teams led by Vice-President / Associate’s to ensure successful service delivery to various stakeholders across the globe
    • People Leadership: Attract, retain and develop top talent. Develop and maintain a world class and productive team. Ensure strong focus on short and long term objectives, training, succession planning, career development, and managing career opportunities
    • Global stakeholder management: Maintain a harmonious relationship with global stakeholders across different Lines of Business & Compliance, effectively syndicating on relevant issues, influencing to arrive at the right decisions
    • Controls Mindset: Ensure operational practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment. Responsible for Errors, Business Continuity, SOX, RED Events, Breaches/Incidents and Quality Assurance
    • Delivery of Strategic Programs:  Support and manage the delivery of the Firm’s strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated and managed in a timely and open fashion.  This includes effective resource management (project / people / technology), and all budgetary and economic elements of delivery
    • Change Leadership: Lead/ Contribute to the change initiatives in a seamless manner in close partnership with the global stakeholders.  The successful individual will effect improvement across all aspects of delivery and Target Operating Model.
    • Re-engineering Initiatives: Partner with Technology and the lines of business, to deep-dive and identify potential opportunities and drive towards executable solutions, improving controls and delivering cost saves.
  • MBA or an advanced degree (or equivalent experience)
  • 15+ years of overall Operations experience of which 3-5 years in core KYC space with a top-tier Bank / BPO, including 3+ years senior managerial experience motivating and leading teams
  • Strategic thinking, good business judgment and at the same time be able to get into minute details
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with business partners and other support functions.
  • Connect to communicate and work in a cross-functional team to achieve common goals.
  • Strong organizational and project management skills with demonstrated ability to manage expectations and deliver on commitments
  • Must be a great team player with a high degree of flexibility, prepared to work in a deadline-driven and fast-paced environment
  • Excellent presentation skills, effective written and verbal communication skills, should be comfortable dealing with senior management
  • Structured and Disciplined in approach, with strong execution focus and strong organization skills
  • Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment
  • Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
  • Ability to work independently in a dynamic and rapidly changing environment and manage multiple priorities
  • Proficiency in Microsoft Office Applications
  • Experience working with senior leaders straddling across Technology, Operations and Strategy a plus
About J.P. Morgan Chase & Co:
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.1 trillion.  The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its JPMorgan and Chase, and WaMu brands.
J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.
J.P. Morgan is an Equal Opportunity Employer
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