JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com
We have opportunities for Control Officer Associate positions in our Oversight & Control group.
The Consumer & Community Banking (CCB) Oversight & Controls organization’s primary function is to implement an effective control framework across the CCB organization, looking within and across the lines of business, to identify and remediate control issues. The Controls Team provides oversight and management of the Risk & Control Self Assessment Program (RCSA) testing program. The RCSA testing team collaborates with business owners to ensure that risks are properly identified and controls are in place to mitigate risk and minimize financial, regulatory, and reputational exposure while maximizing customer and shareholder value. The team partners with all other risk and control disciplines, adding an additional line of defense supporting Compliance, Credit/Operational Risk, Legal and Audit.
General Job Responsibility
The Control Officer Associate will be part of an independent testing team that performs proactive evaluation and analysis of the risk profile and control environment within the various functions of the lines of business. The Analyst is responsible for shifting the business to a more proactive risk and issue identification culture. The Analyst validates controls, action plans, processes, and procedures. This role interacts with senior management and operational leaders, including other Controls counterparts, and requires a strong knowledge and demonstrated experience in controls and issues management, process improvement, and audit best practices.
Assess processes in an end-to-end manner and drive testing efforts across multiple business groups and operational functions.
Contribute to the development and/or enhancement of Risk and Control Self Assessments (RCSAs)
Examine the effectiveness of controls; assign appropriately substantiated control ratings
Perform side-by-side observations, evaluate data, and execute re-performance testing methods
Document test steps and results in comprehensive and organized manner to sufficiently support and justify testing conclusions
Participate in meetings with business owners at various levels of management, deliver testing results and support sustainable control enhancements; recognize opportunities to strengthen controls and improve operational efficiency.
Accountable for meeting deliverables and deadlines
Create and maintain collaborative relationships with our business partners.
Exhibits professional skepticism. Synthesizes data quickly and communicates analysis succinctly. Using critical thinking and analysis to influence and provide direction.
Bachelor’s degree or equivalent preferred
3-5 years experience in financial services industry with background in controls, audit, quality assurance, risk management, or compliance required; or equivalent subject matter expertise in a relevant business related function/operation
Demonstrated understanding of internal control and risk management concepts with the ability to evaluate the adequacy of the business control environment
Solid critical thinking and analytical skills
Strong attention to detail and intellectual curiosity
Excellent written and verbal communication skills; ability to present concise findings in a persuasive manner
Self-motivated with a high level of personal initiative, ownership, and accountability
Flexible, adaptable to shifting priorities; able to work in a fast-paced, results driven environment with limited to moderate supervision
Effective time management and multitasking skills;
Demonstrated interpersonal skills; exceptional collaboration and relationship building skills
Proficiency in Microsoft Office Suite required
Working knowledge of the Firmwide Operational Risk and Control Environment (FORCE) and Application Lifecycle Management (ALM) software preferred
- Two years management experience
- Ability to identify emerging issues
- Three to five years financial services industry experience highly desired
- Ability to lead and initiate projects using project management methodologies
- Ability to communicate effectively both orally and in writing with internal and external customers
- Ability to effectively interact with all levels of the organization
- Preferably with working knowledge in Excel, MS SharePoint, and Powerpoint
- Ability to analyze, interpret and provide recommendations using data
- Customer service, team and goal-oriented, enhanced by a high sense of urgency
- Strong organizational and time management skills
- Ability to show judgment and initiative and to accomplish job duties
- Multi-tasked; strong problem-solving skills; decision-making ability