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Commercial Banking - International Onboarding Regional Manager – Executive Director – London

Req #: 170106449
Location: London, ENG, UK
Job Category: Operations
Potential Referral Amount: 3500 Pound Sterling (GBP)
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs. Commercial Banking Client Onboarding (CBCO) is responsible for driving and coordinating all aspects of client onboarding experience, which includes account opening, set-up of cash management products and services along with supporting client coverage teams in the fulfillment of global and local Anti-Money Laundering/Know Your Customer (AML/KYC) requirements.
The CBCO organization is seeking a highly motivated individual to manage its EMEA based International Onboarding team. The International Onboarding Leads (IOLs) have the responsibility for the end to end international onboarding experience for Commercial Banking clients. Helping our clients expand their business into international markets is a strategic opportunity for Commercial Banking and the onboarding experience sets the tone. The Regional Manager reporting to the Global Onboarding Executive, will work in conjunction with the APAC & US/LATAM Regional Managers to execute strategic regional objectives in line with the organizations objectives. In addition, the Regional Manager will drive effective collaboration with the coverage team, international partners, KYC Officers and the IOLs to execute the onboarding of the client’s business to the CB international products and services, including completion of our Due Diligence process.
Core Responsibilities:
  • Provide structure and oversight to management team via regular reporting and updates
  • Responsible for talent recruitment, training, and development of individual team members
  • Cultivate an environment of client centric, global teamwork 
  • Manage team performance against priorities, key metrics and performance objectives
  • Ensure transparency, urgency, appropriate escalation and quality resolution of client and internal issues
  • Partners and influences shared purposes through trust and teamwork across businesses and functions
  • Demonstrate values by promoting an inclusive work environment
  • Build and maintain strong relationships with key partners, in both domestic and regional locations, who lead banking, sales, service, operations, compliance  and product organizations
  • Communicate and leverage business knowledge and technical expertise to challenge assumptions and operating models
  • Support sales partners and the sales process with RFP responses, client presentations and in person client visits
  • Oversee adherence to policies, procedures and international regulatory requirements; institute and test the appropriate controls in conjunction with the organizations business office
  • Drive results by demonstrating a consistent track record


  • 10 years or more of relevant business experience, including minimum 5 years direct team management experience
  • Proven capability of applying project management methodology to develop an implementations plan and execute on deliverables
  • Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
  • Demonstrated ability to work collaboratively and proactively
  • Proven ability to establish direction and drive organization’s success to exceed business results
  • Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience, via all mediums
  • Ability to successfully operate in a rapidly changing, dynamic work environment and support and  lead teams/individuals through significant change
  • Strong presentation and negotiating skills and ability to influence driving positive results
  • BA/BS Degree
Preferred Qualifications: 
  • AML/ KYC or Core Cash Management experience
  • Knowledge of Global Cash Management products
  • MBA
  • Spoken & written language skills – European (incl. Spanish & Portuguese)  &/or Asian languages.
  • International work experience
About J.P. Morgan Chase & Co.
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, J.P. Morgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about J.P. Morgan Chase & Co. is available at
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.
Location: London
*Some travel required (up to 30%) to support various clients and coverage teams
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