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HR Oversight and Control Associate

Req #: 170106525
Location: New York, NY, US
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
JP Morgan Chase is committed to providing their employees with the best possible products and services.  The Human Resources Oversight and Control Function is committed to continuous improvement of the operational risk and control environment and improving overall business performance.
The Human Resources Oversight and Control team provides strategic support to Senior Human Resources Executives in the management of the operational risk and control environment, servicing the entire global population of JPMC, currently totalling over 260,000 employees worldwide, in 60 countries. The HR Oversight and Control team is global and has representation across North America, Latin America, EMEA, and Asia Pacific.  This role will also focus on strengthening the control environment, improving business performance and partnering with internal control partners to ensure the agenda is delivered to protect the HR function from the various risks inherent to its processes.
The Human Resources Oversight and Controls Team also supports HR’s execution of the firm’s Office of Legal Obligation Program. The Office of Legal Obligations (OLO) is a Firmwide, global initiative that brings together the expertise of Legal, Lines of Business, Oversight & Control, Compliance, Risk and other key control functions, to proactively manage regulatory changes into our operations and allow us to trace end-to-end connections between laws, rules and regulations and policies, procedures and/or other documentation.
Key Responsibilities:
Working within the Human Resources Oversight & Control Centre of Excellence Team, to drive all RCSA-related activities (annual process, control testing, action plans/issue management) as well control activities. These include Inter Affiliate Services (IAS), Office of Legal Obligations (OLO), Sarbanes-Oxley (SOX), Consecutive Leave, and all other control activities.
Responsibilities Include:
  • Support the development, organization and execution of the OLO program for HR
  • Build and develop relationships within HR Functions, working in close collaboration with Function Subject Matter Expert’s and stakeholders to execute the deliverables of the OLO Program.
  • Objectively review and examine procedures to assess sufficiency in accordance with specific legal obligations.
  • Partnering with Risk and Control partners and HR Oversight & Control partners to advise, guide, and support Global HR groups by supporting firm-wide strategic initiatives
  • Execute programme deliverables of the Corporate HR Risk and Control Self Assessment (RCSA) in partnership with the HR business
  • Assist business managers in developing Root cause of analysis of any issues identified and monitor the progress on the action  plans
  • Ensure adherence to the required firm wide policies and procedures around RCSA, Issue Issue Management, Office of Legal Obligations, Consecutive Leave, Cyber Risk Polices, Risk Events, Privacy breaches, User Tools and SOX.  
  • Knowledge of HR Functions, Policy & procedures beneficial but not essential
  • Experience of operational risk and control, and RCSA
  • Professional team-player with exceptional attention to detail and excellent written and verbal communication skills
  • Strong proficiency in Microsoft Excel - including macros, logic functions, etc
  • Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
  • Ability to think globally and understand implications beyond project specifics
  • Excellent organizational skills
  • Excellent judgment and logic to handle sensitive information
  • Exceptional problem solving skills as well as the ability to create logical and realistic solutions under tight deadlines
  • Ability to perceive risks and make decisions quickly, often with incomplete information
  • Ideally the candidate will have prior experience in reviewing , writing or advising on policies and procedures  
  • Strong interpersonal, and collaboration skills, with the ability to successfully engage a broad range of business partners across various business segments and key support functions, to achieve goals
  • Project management, analytical and communication skills are key with the ability to directly address conflicts and escalate issues where appropriate
  • Detail oriented, with a highly disciplined approach to process and quality control.  Attention to detail and quality is critical in this role
  • Willingness to ask questions, challenge the process and seek out answers.
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