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UX Design Lead, Design System

Req #: 170104170
Location: San Francisco, CA, US
Job Category: Digital
Potential Referral Amount: 0 US Dollar (USD)

About Chase

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to


UI/UX designers, business developers, graphics designers, user experience research, user strategy, project managers, innovationeers, copywriters and other creative professionals comprise the teams within the Digital Customer Experience organization (DCE). These professionals are responsible for delivering unique and innovative designs and experiences across multiple applications, products and payments offerings. Diverse backgrounds range across design agencies, mobile handset manufacturers, financial institutions, mobile carriers, start-ups and content providers.


Job Description

Our design system team is seeking a designer who will lead the growth of our web ecosystem and guide and educate other designers on creating modular and reusable designs. We are looking for a designer who is comfortable working across digital product lines and is able to pick out opportunities for consistency. You’ll need to be capable of pushing designs from ideation and into production by developing partnerships with designers, developers and product owners. Balancing and reconciling multiple and sometimes conflicting requirements is a key aspect of this role. Also as a lead designer, you’ll be responsible for identifying new opportunities for the design system to better serve our internal and external partners.

Your role will be to increase the size and quality of the common design patterns and UI library for use on the web by all our product team. Your customer is every designer, developer, and product manager within JPMorgan Chase, and it is your responsibility to ensure the assets your team creates meet their needs while facilitating cross-product and cross-brand consistency. You’ll need a strong ability to look beyond immediate requirements to anticipate how a design could be useful or limiting in alternate scenarios. You’ll need to be a strong design leader, with the ability to influence and guide other designers in the creation of reusable design solutions that align with established design standards.

This position is ideal for someone who enjoys versatility and frequent change on projects and design challenges. This position isn’t bound to any single product and your ideas and efforts will have a direct influence on the design of applications that reach over 60 million JPMorgan Chase customers.



  • Lead the definition and curation of shared design and experiences across our web properties
  • Partner with designers, developers, and product owners to apply and evolve our design system
  • Ensure the design and code your team creates maintains the highest of quality standards
  • Build relationships with other design leads and other key stakeholders to drive adoption of the assets your team creates
  • Identify opportunities to increase the consistency of our customer’s experience
  • Provide design direction to developers and work through technical limitations
  • Operate within the confines of sprints and help prioritize work based on needs and resources



  • 7+ years of experience designing/building web products
  • BFA or BA in related field, graduate design degree preferred
  • Prior experience creating and maintaining reusable UI components and patterns
  • Ability to synthesize complex, interdependent, and sometimes competing needs
  • Proven understanding of responsive web design and development
  • Mid to advanced understanding of HTML, CSS, Javascript
  • Effective communication of design decisions and reasoning
  • Solid communication and interpersonal skills, both verbal and written
  • An understanding and experience making accessible design
  • Experience navigating competing needs within large organizations




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