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KYC Ops - Programme Management Lead

Req #: 170104946
Location: Hyderabad, AP, IN
Job Category: Compliance
Potential Referral Amount: 50000 Indian Rupee (INR)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
As a Project Management and Business Management Lead, you will lead the regional execution of a multi-year program which includes (i) creation of a centralized Project Management team responsible for identifying and implementing change within the operations teams including business analysis, creation and adoption of proposals and execution of operating model change; (ii) the development of a core business management discipline; (iii) successfully planning and delivering transitions/migrations and, (iv) centralization of the control framework.
Responsibilities for this role:
  • Staff and lead a team of Project Managers and Business Analysts who will work with the business stakeholders to define and execute implementation of program objectives
  • Own specific initiatives and/or projects as an individual
  • Manage the development of implementation and project plans
  • Develop a process re-engineering work stream, automation initiatives across Robotics, Artificial Intelligence/Machine Learning and execute strategy that will optimize the operating model
  • Liaise with key stakeholders including all LOBs (Corporate & Investment Bank, Asset & Wealth Management, Commercial Bank, Consumer Community Banking and Corporate), Global Financial Crimes Compliance and LOB Technology to develop and implement solutions
  • Liaise with other work-streams across CAO Operations including Client List Screening, and Client Reference Data and Due Diligence Operations/Account Activity Review to develop integrated plans to meet business and regulatory commitments
  • Provide weekly and monthly program updates including written and oral communication of program status
  • Develop a business management and control discipline across Corporate KYC Operations responsible for the creation, reconciliation and maintenance of metrics, capacity plans and operations metrics
  • Implement a robust communication platform to ensure timely reporting, escalation and delivery of projects, metrics and other business management presentations
  • Expected to make key decisions on strategy and daily business operations
  • Manage the testing and implementation of internal/external technology initiatives
  • Identify and develop business cases for technology initiatives and vendor solutions and gain approval from business sponsors
Qualification and Requirements:
    • College degree, plus 12 - 15 years of operations, technology, financial, compliance or risk management experience
    • 8-10 years Program Management experience across Operations, Transitions and Technology
    • Strong communication skills, including ability to present complex topics to senior global stakeholders
    • Strong analytical, interpersonal and writing skills, including extensive experience writing business requirements, documenting issues and risk, test plans and test scripts
    • Collaborative style to work with team members across functions and global regions prioritizing issues, risks and analysis
    • High sense of Ownership, self-driven and be able to drive small team across multiple projects
    • Ability to work under tight deadlines and in a rapidly changing regulatory environment. Understanding of key regulations will be a plus
    • Strong conflict resolution, problem solving skills & quick decision-making ability
    • Knowledge and thorough understanding of KYC/AML/BSA policies and due diligence processes, controls and standards with the ability to apply and communicate regulatory concepts to staff and Senior Management
    • PitchPro, Microsoft Excel, Access, Word, Visio, and PowerPoint


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