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CCB HR Information Associate Business Analyst

Req #: 170016905_2
Location: Wilmington, DE, US
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:
  • serve 21 million households with consumer banking relationships
  • lent $17 billion to small businesses in 2011
  • are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation
  • service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.


The Business Analyst works as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes and information systems. The role is responsible for understanding and analyzing business requirements for specific business problems, translating business requirements into functional specifications, and verifying that solutions meet the requirements. This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements. Also recommend business priorities and advise the lines of business of options, risks, and costs. The Business Analyst will also participate in all phases of a project including initial project planning, functional specifications definition and documentation, process analysis, estimating and implementation.


The Incentive Technology Business Analyst activities include: 
  • Liaison between the lines of business and the Development team
  • Analyzes business requirements to understand the business needs and to determine how their applications can best functionally fulfill those needs 
  • Combine knowledge of what the business wants with knowledge of how the systems are built and used, in order to create functional designs across applications (This high level functional design is used by Business Analysts of all levels within the group as a basis for their low-level functional design) 
  • Consulting and guiding on the delivery of applications and solutions
  • Ability to communicate effectively with business users and write detailed requirements for the development teams
  • Experience with SDLC/Waterfall and Agile methodologies
  • Experience creating use cases, wireframes and visual mockups of web pages and report mockups and work iteratively with business users to create solid requirements
  • Experience creating Visio diagrams to capture interaction diagrams, process mapping
  • Experience creating test cases and testing the technology solutions prior to production go-live
  • Create training materials and train the end users in the usage of the system
  • REQUIREMENTS – Education and Experience
    • Required 4-year Bachelor’s degree in Computer Science, information technology or HR compensation
    • Minimum 5+ years related work experience in a Business Analyst or similar role
    • Experience with large scale environments is required
    • Ability to manage and track multiple technical projects to completion.
    • Excellent organizational, presentation, and communication skills, both written and verbal.
    • Ability to communicate with all levels of the organization.
    • Ability to motivate team members, facilitates change, and influences others.
    • Ability to interact with experts from multiple disciplines, both technical and non-technical.
    Required Soft skills
    • Effective communicator with ability to communicate across all levels of the organization
    • Be focused on deliverables and be able to manage multiple high priority deliverables
    • Ability to partner with other teams and get things done
    • Critical thinking skills to understand and analyze complex problems
    Other Preferred Skills
    • Experience with BusinessObjects or any other reporting tools in any business process
    • Experience with Human Resources, Compensation and Finance related Processes
    • Experience working as Business Analyst for implementing Incentive Compensation systems
    • Experience working with Process management tools like Jira, Confluence, Blueprint etc.


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