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Commercial Banking – Wholesale Lending Services (Agency, Booking & Servicing) - Operations Manager – Executive Director

Req #: 170105793_2
Location: Newark, DE, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
Commercial Banking – Wholesale Lending Services (Agency, Booking & Servicing) - Operations Manager – Executive Director -
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide.  The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management.  A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its JPMorgan Chase & Co. brands.  JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which includes choices such as fully paid parental leave time, health care insurance and retirement benefits.
Wholesale Lending Services (WLS) exists within Commercial Banking and provides loan servicing functions to all four JPMorgan lines of business.  These functions include loan documentation, deal setup and funding, payment, fee and related processing, syndication loan and trade processing, asset validation, credit administration and collateral perfection and management.  This role resides in the WLS Agency Booking & Servicing (ABS) team and although not a manager of people or specific processes, is responsible for cross-functional initiatives and execution across all ABS Operations.  This position collaborates with WLS Senior Management team and other functional support groups (Finance, Risk, Business Partners including Audit and Compliance etc.) to define and lead objectives. Responsibilities include planning leadership meetings and coordinating communications to staff.
Core Responsibilities:
  • Coordinate projects for business unit, including tactical, strategic, process efficiency, etc.
  • Monitor projects, evaluate progress and quality, manage issue resolution process and take corrective action as necessary
  • Strong organization skills and proactive thinking
  • Exhibit ownership in managing partnerships with multiple stakeholders across WLS management and key business partners in order to deliver results in a complex environment
  • Communicate with senior management regarding project progress and recommendations/decisions
  • Manage budget related activities (e.g. headcount forecasting/reconciliation for the unit)
  • Develop effective presentations and project update materials suitable for senior executives
  • Connectivity point and leadership for people agenda including Employee Opinion Survey, Chase Champions, Event Planning Committee, Employee Appreciation Week, etc.
  • Responsible for town halls, senior leadership meetings and objectives
  • Produce project reporting and tracking documentation, facilitate/lead/participate in meetings at the business, operational and project levels
  • Serve as the primary liaison with WLS risk and control
  • General responsibility for ABS system access
  • Demonstrate creative problem solving and solid judgment/decision making
  • Develop, scope and execute on internal initiatives as assigned
  • Manage and direct business review processes
  • Provide oversight for business unit reporting (non-financial) to measure results, production, performance and efficiency
  • Coordinate administrative activities related to general services, staffing, planning, etc.
  • BS/BA Degree
  • 10+ years financial services, loan operations and/or loan technology experience
  • Ability to lead and influence without having positional authority
  • Strong team-orientation, leadership skills and proven ability to develop strong client relationships
  • Ability to focus on the key issues and drive initiatives to conclusion
  • Ability to lead, challenge and adapt to changing business landscapes
  • Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
  • Demonstrated ability to communicate effectively to multiple levels of management, both written and verbal
  • Ability to foster positive and proactive approach to process assessment and improvement and identify trends and improve processes for both the business and business partners
  • Excellent working knowledgeable of operations and risk concepts and the ability to interpret and understand the impact of decisions, as well as identify and convey potential problem areas
  • Demonstrated experience making independent critical fact-based decisions while understanding the appropriate escalation points
  • Ability to review documentation and provide executive summary overviews and trending analyses for senior audience
  • Proficient with Microsoft Project, PowerPoint and Excel
Preferred Qualifications:
  • Working knowledge of loan operations environment and accounting
  • Strong influencing and negotiation skills 
  • MBA 
Preferred Location:
  • Chicago, Delaware, Fort Worth
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