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CORPORATE - CHIEF ADMINISTRATIVE OFFICE- GLOBAL SERVICES - LOBBY CONSIERGE

Req #: 170100542
Location: London, ENG, UK
Job Category: Admin/Secretarial
Potential Referral Amount: 0 Pound Sterling (GBP)

TITLE:  Lobby Concierge

PLACE OF WORK:  JP Morgan     

RESPONSIBILITY:                                             
Assisting with the day to day running of the Lobby Reception. Managing the visitor registration and welcome processes to ensure the highest standard of service is provided to all JPMC internal and external clients, and that the JPMC codes of conduct are observed
 
LIASE WITH:                                                      
All JPM and vendor personnel within JPM. All visitor and client contacts of the Lobby Reception
 
GENERAL SCOPE AND PURPOSE:              
To ensure that the high standards of service are maintained through proactive and competent administrative support within the Lobby Reception
 
Core Responsibilities
  1. To manage the welcome process  and registration of visitors and clients to the building according to security procedures
  2. To manage the visitor access card procedure for JPM premises
  3. To be informed and aware of all visitor and client arrivals
  4. Deliver service excellence to all visitors and clients of JPM, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product
  5. At all times adhere to JPM’s non-negotiable Service Standards
  6. Answer all calls within 3 rings, returning all voicemails and action all e-mails as quickly as possible and the latter within 24 hours
  7. Be the first point of contact for general enquiries and transferring calls to the correct department
  8. Printing daily reports for all visitors to the building making certain changes are updated and communicated accordingly
  9. To take responsibility for overcoming issues affecting service standards and to communicate any ongoing/potential issues that need to be addressed, ensuring effective communication at all times
  10. To maintain a positive and professional poise throughout all business dealings
  11. To present a polished image, following uniform guidelines without exception
  12. To coordinate all client or host needs prior to their arrival and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP
  13. Be knowledgeable through seeking out accurate and up to date information at all times, reviewing details of each allocated event/meeting/ visitors for the coming day at the daily function/ operations meeting
  14. Ensure EMS information is always up to date
  15. To man the Lobby Reception Desk within opening hours and as required on a day to day basis
  16. To ensure that the Lobby Reception Desk remains tidy, organised and ready for business
  17. To ensure that  all Lobby areas, including the reception, seating area, corridors, washrooms and public spaces are presentable at all times
  18. Ensure that  adequate supplies of stationery and sundries are available for the Reception Desk and request new orders when required
  19. To add value, offering support to other departments as requested
  20. Assist with general enquiries through excellent building and local knowledge
  • Client-facing experience
  • Reception experience within a corporate, leisure or hospitality environment
  • Track record of quality service provision
  • Strong interpersonal skills
  • Highly organized; ability to handle multiple tasks and apply judgment to prioritize
  • Strong Computer Skills, (MS Office; Room Booking System eg EMS)
  • Flexibility to deal with a fast-paced, diverse environment
  • Excellent communication skills; both oral and written
  • Team player
  • Work comfortably under pressure and observe deadlines
  • Highly motivated
About J.P. Morgan’s Corporate & Investment Bank:
 
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at www.jpmorgan.com.
 
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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