Apply Now    

Vice President-Incident Response Manager

Req #: 170103633
Location: Jersey City, NJ, US
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)

Cyber Production Assurance Center (PAC) is responsible for service support and delivery for JPMorgan Chase's Global Cyber Security Incident Support. Through our Production Assurance and Support functions we leverage and execute industry-leading infrastructure management and support processes that are designed to minimize outages and Firmwide impacts. 

 

The PAC team is a Global team covering 24x7 over 365 days utilizing a Follow-The-Sun model. Its primary purpose is to effectively manage all P1 Major Incidents that have significant impact to JPMC's Cyber Security line of business or other lines of business of the firm as a whole.

As part of the Production Assurance team within Cyber Security, you will follow a flexible working pattern (including weekends) to manage the larger and more critical P1 incidents utilizing industry standard and internal toolsets. The PAC Production manager will work with their counterparts in the PAC team in managing existing technical and cyber attack analysis teams to drive resolution of these highly critical incidents whilst looking to achieve this within the defined SLAs.

This position is anticipated to require the use of one or more High Security Access (HSA) systems.  Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter.  The enhanced screening will need to be successfully completed prior to commencing employment or assignment.


 

•5+ years professional experience in incident management, practices and skills or in IT operations in a financial institution.

•Strong working knowledge of a global financial institution in terms of technology/infrastructure and their dependencies and requirements.

•Must be able to work unconventional shifts which will include weekends.

•Strong working knowledge of tools such as HP Service Manager, REACT and collaboration tools such as Sharepoint.

•Broad technology understanding across Mainframe, Midrange, Distributed Systems, Storage and Networks.

•Strong knowledge of information security domains, concepts and principals

•Practical experience with frameworks such as ISO 27000, NIST, ITIL and COBIT

•Committed to results in a highly stressful environment.

•Must possess decisive leadership, and the ability to exercise sound judgment and decision making skills in the heat of the moment.

•Strong oral and written communication skills

•Strong analytical and problem solving skills

•Build relationships both from a customer and technical point of view including with the problem and change management teams.

•Foundation Certification or strong knowledge of ITIL concepts is advantageous.

•Strong typing and multitasking skills are highly desired.

 

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.



Ready to take your career to the next level? Apply today.

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.